Collections Specialist: Early-Stage Recovery & PTP

Bank of the Philippine Islands; Makati; On-site; PHP 279,000 - 469,000; Full time

Job summary

Bank of the Philippine Islands in Makati seeks a Front-end Collections Specialist to drive timely front-end strategies for Business Banking accounts aged 1–90 DPD and to mitigate delinquency escalation. You will lead callouts and email outreach to recover balances and maintain compliance.

Responsibilities include securing right-party contact, converting promises to pay, identifying accounts for payment arrangements, and meeting cure/collection targets while following regulatory guidelines.

Qualifications

• Bachelor's degree required in business-related field or finance.
• Excellent oral and written communication skills.
• Strong interpersonal and relationship-building abilities.
• High level of initiative and innovation.
• Detail-oriented with strong analytical, organizational, and teamwork skills.

Responsibilities

• Handle and negotiate immediate payment for delinquent accounts aged 1-90 DPD.
• Identify, evaluate, and process eligible accounts for payment arrangements.
• Ensure performance targets: right-party contact, PTP conversion, curing rate, and recovery outcomes.
• Ensure 100% account coverage and timely contact attempts per collections strategies and regulatory requirements.
• Coordinate with other units of the bank to optimize collections.

Skills

Attention to detail

Communication skills

Interpersonal skills

Initiative

Analytical thinking

Organizational skills

Team orientation

Problem solving

Education

Bachelor's Degree in Business/Finance

Tools

Microsoft Office

Job description

Bank of the Philippine Islands in Makati seeks a Front-end Collections Specialist to drive timely front-end strategies for Business Banking accounts aged 1–90 DPD and to mitigate delinquency escalation. You will lead callouts and email outreach to recover balances and maintain compliance.

Responsibilities include securing right-party contact, converting promises to pay, identifying accounts for payment arrangements, and meeting cure/collection targets while following regulatory guidelines.