Collections Specialist

Sumisho Motor Finance Corporation; Pampanga; On-site; PHP 201,000 - 290,000; Full time

Job summary

A financial services firm is seeking a Tele-Collector in Pampanga to manage delinquent accounts, negotiate payment plans, and improve overall collections efficiency. The role requires at least 6 months of relevant experience, with duties including active calls to customers and coordination with teams to address collections issues. Candidates should possess a Vocational Course or Bachelor's degree and demonstrate strong tele-collection and negotiation skills.

Qualifications

• At least 6 months to 1 year of relevant experience as a Tele-Collector.
• Ability to manage multiple delinquent accounts for debt collection.
• Familiarity with negotiation on payment deadlines and payment plans.

Responsibilities

• Manage multiple current and delinquent accounts for debt collection efforts.
• Negotiate payoff deadlines or payment plans with customers.
• Coordinate with other teams to address issues preventing collections.
• Negotiate payoff deadlines or payment plans.
• Remind due dates and seek overdue payments from customers.
• Make phone calls, establish payment plans and update customer records.
• Track own collections performance for quality improvement.
• May assist on training for boarding Tele Collection specialists through tandem on the job training.
• May assist Team Lead in other functions relating to the improvement of collections efficiency and quality.
• Perform other related functions that may be assigned from time to time.

Skills

Tele-collection skills

Negotiation

Communication

Education

Vocational Course or Bachelor's/College Degree

Vocational course

Job description

Qualifications:

• Candidate must possess at least 2year Vocational Course or Bachelor's/College Degree in any field.
• With at least 6months to 1-year relevant experience as Tele-Collector.
• Amenable to report in San Fernando, Pampanga Branch.

Job description:

- Manage multiple current and delinquent accounts for debt collection efforts. Keep track of assigned accounts to identify outstanding debts. Plan a course of action to recover outstanding payments. Negotiate payoff deadlines or payment plans.

- Job scope includes reminding due dates and seeking overdue payments from customers. They make phone calls, establish payment plans and update customer records.

Tele-collections:

1. Manages assigned active portfolio of accounts to ensure deterioration and overdue levels are met through active call outs of accounts, reconciliation of payments for waivers and adjustments.

2. Coordinates with other team and branches in order address issues preventing collections on delinquent accounts.

3. Tracks own collections performance for quality improvement.

4. May assists on training for boarding Tele Collection specialists through tandem on the job training.

5. May assist Team Lead in other functions relating to the improvement of collections efficiency and quality.

6. Perform other related functions that may be assigned from time to time.