Bank Collections Specialist - Negotiation & Recovery

Filinvest Business Services Corporation; Pasig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading financial services firm in the Philippines is seeking a Collection Associate to manage overdue accounts and negotiate payments. This role involves calling and emailing clients, assisting with inquiries, evaluating accounts for cancellation, and reconciling payments. Strong negotiation and persuasion skills are essential. Candidates should be capable of handling clients with professionalism and trustworthiness.

Qualifications

• Ability to communicate professionally and trustworthily with clients.
• Experience in handling past due accounts and payment negotiations.

Responsibilities

• Call and email past due accounts to persuade clients to pay.
• Assist clients in resolving their payment concerns.
• Evaluate accounts for potential cancellation procedures.
• Conduct reviews of accounts based on historical correspondences.
• Reconcile unposted or incorrectly posted payments.

Skills

Negotiation skills

Persuasion skills

Job description

A leading financial services firm in the Philippines is seeking a Collection Associate to manage overdue accounts and negotiate payments. This role involves calling and emailing clients, assisting with inquiries, evaluating accounts for cancellation, and reconciling payments. Strong negotiation and persuasion skills are essential. Candidates should be capable of handling clients with professionalism and trustworthiness.