Adaptive Third-Party Collections Specialist

CBE Companies; Biñan; On-site; PHP 201,000 - 335,000; Full time

Job summary

CBE Companies in Biñan, Laguna, Philippines is seeking a reliable Third-Party Collections Representative to join our team. The role focuses on managing delinquent accounts, negotiating payment arrangements, and ensuring compliance with client requirements and regulations.

You will contact consumers via multiple channels, document every interaction, and strive to meet or exceed collection targets while maintaining accuracy and professionalism across several portfolios.

Qualifications

• 1–2 years in collections or related fields.
• Experience in BPO or financial services is an advantage.
• Strong communication, negotiation, and compliance awareness.

Responsibilities

• Contact consumers about delinquent accounts via multiple channels.
• Negotiate payment arrangements per guidelines and client requirements.
• Maintain accurate documentation of interactions and commitments.
• Meet or exceed collection targets while staying compliant.
• Coordinate with internal departments to resolve discrepancies.
• Handle customer concerns professionally and escalate when needed.

Skills

Reliability & professionalism

Strong communication

Negotiation skills

Relationship building

Attention to detail

Problem solving

Self-motivation

Team collaboration

Computer literacy

Education

Senior high school diploma

College education preferred

Job description

CBE Companies in Biñan, Laguna, Philippines is seeking a reliable Third-Party Collections Representative to join our team. The role focuses on managing delinquent accounts, negotiating payment arrangements, and ensuring compliance with client requirements and regulations.

You will contact consumers via multiple channels, document every interaction, and strive to meet or exceed collection targets while maintaining accuracy and professionalism across several portfolios.