DE033054-Order to Cash Ops Manager

8003 Accenture Inc Company; Taguig; On-site; PHP 1,200,000 - 2,000,000; Full time

Job summary

Accenture is seeking an Order to Cash Operations Manager in Taguig with a Return to Office setup.

You will lead OTC teams, manage KPIs, and coordinate with clients to ensure accurate billing, collections, cash applications, and credit management. Experience includes 5+ years of supervisory roles and 7+ years in OTC sub-processes.

Qualifications

• 5-years supervisory experience.
• At least 7 years of relevant experience in Sales/Order Management, Billing, Collections, Deductions Management, Cash Application.

Responsibilities

• Manage a team of team leads/supervisors in the Order-To-Cash tower of the deal.
• Reports to the service delivery lead and ensures daily operational performance and KPI achievement.
• Act as point-of-contact for OTC sub-processes including collections, billing, cash applications, order management and credit management.
• Escalation point for all OTC issues raised by the client and ensure fast resolution.
• Communicate with client to ensure compliance with latest procedures by proper departments.
• Lead client meetings to discuss debtor performance and address issues.
• Drive continuous improvement initiatives for OTC processes and deliverables.
• Prepare forecasts/budgets and conduct manual invoices.
• Review account status for credit release.
• Contact customers to confirm open items for cash reconciliation and related tasks.
• Update deferred accounts and provide aging reports and SOA.
• Identify OTC-related requests and process if approved; escalate collection issues.
• Prepare write-off reports and handle disputed invoices.
• Identify billing issues and revenue recognition problems.
• Collect data for AR reports and prepare regular/daily reports.
• Ensure adherence to client policies and regulatory requirements.
• Assist in Performance Improvement Plans for underperforming team members.
• Facilitate the Change Request process.

Skills

Supervisory experience

OTC processes

Job description

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

POSITION TITLE: Order to Cash Ops Manager

WORK SETUP: Return to Office

Responsibilities

• Manage a team of team leads/supervisors in the Order-To-Cash tower of the deal
• Reports to the service delivery lead and responsible for daily operational performance management and ensure both contractual and operational KPIs are met (responsibility of delivering the service within agreed deadlines and at the required quality)
• Act as point-of-contact of the company and the client in the following OTC sub-processes including, but not limited to, collections, billing, cash applications, order management, credit management, etc;
• Act as an escalation point for all Order-To-Cash related issues raised by the client
• Ensure the fast resolution of these issues and find ways as well to prevent them from happening again
• Communication with the client to ensure that the proper department complies with the latest changes in the procedures
• Lead client meetings to discuss debtor performance and address issues as required
• Actively seeks opportunities for continuous improvement initiatives to improve collection-related processes, services and deliverables to the client
• Prepares forecasts / budget for the team and conduct manual invoices
• Review account status for credit release
• Contact customers to confirm open items for cash reconciliation, check control, credit reconciliation, residual invoice
• Update deferred account list
• Provide account updates and prepare aging report and send SOA to customers, follow up with customers
• Identify OTC accounts-related requests and process if approved
• Identify collection issues and escalates to responsible owner
• Prepare write off report
• Confirm disputed invoices and contact customers if dispute is valid
• Identify accounts with billing issues/revenue recognition problems
• Collect and gather data for AR Reports
• Prepare regular / daily reports
• Complies with all clients published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to
• Assists in the creation of Performance Improvement Plans (PIPs) for team members not meeting expected production or quality targets, monitors program for a defined period
• Facilitate the operational Change Request (CR) process

Others

Project Shift Schedule: Mid Shift

Project Rest Day: Weekends Off

Project/Team Location: Taguig Uptown Bonifacio Tower 3

Skill and Qualifications

• 5-years supervisory experience
• At least 7 years of relevant experience in at least 1 of the following sub-processes: Sales/Order Management Billing Collections Deductions Management Cash Application

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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