DE033535-Order to Cash Ops Specialist

8003 Accenture Inc Company; Quezon City; On-site; PHP 550,000 - 750,000; Full time

Job summary

Accenture is seeking an Order to Cash Ops Specialist in Quezon City on-site role. You will execute end-to-end OTC processes including order entry, invoicing, and billing with a focus on first-time quality.

Manage data accuracy; support month-end close; handle cases with Sales and cross-functional teams. Minimum 5 years OTC Order Management experience and 3 years supervisory experience required; night shift options may apply depending on project assignments.

Qualifications

• At least 5 years of relevant experience in OTC specific to Order Management sub process.
• At least 3 years supervisory experience.

Responsibilities

• Execute end-to-end Order to Cash processes including order entry, invoicing, and billing with a focus on first-time quality
• Validate order data completeness and accuracy before progression
• Support month-end close activities and manage ownership over Order processing
• Respond to cases/queries from Sales and other cross functional teams (Low/Medium complexity)
• Coordinate resolution across different groups to ensure cases are resolved according to SLA
• Validate and generate credit and rebills for billing discrepancies
• Resolve billing discrepancies and contract alignment queries
• Collaborate with Sales, Deal Desk, and Finance to resolve complex order discrepancies and dependencies with minimal supervision
• Escalate dependencies or issues to progress order booking and case resolution
• Support initiatives to improve process efficiency and accuracy
• Provide insights on OTC workflows to continuously improve the process

Skills

OTC experience

Order management

SLA awareness

Leadership supervision

Job description

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

POSITION TITLE: Order to Cash Ops Specialist

WORK SETUP: RTO

OVERALL PURPOSE:

RESPONSIBILITIES:

• Execute end-to-end Order to Cash processes including order entry, invoicing, and billing with a focus on first-time quality
• Validate order data completeness and accuracy before progression
• Support month-end close activities and manage ownership over Order processing
• Respond to cases/queries from Sales and other cross functional teams (Low/Medium complexity)
• Coordinate resolution across different groups to ensure cases are resolved according to SLA
• Validate and generate credit and rebills for billing discrepancies
• Resolve billing discrepancies and contract alignment queries
• Collaborate with Sales, Deal Desk, and Finance to resolve complex order discrepancies and dependencies with minimal supervision
• Escalate dependencies or issues to progress order booking and case resolution
• Support initiatives to improve process efficiency and accuracy
• Provide insights on OTC workflows to continuously improve the process

OTHERS:

Project Shift Schedule: Night Shift Project Rest Day: Weekends Off Project/Team Location: Quezon City, Cyberpark Tower 1 #LI-PH

SKILLS AND QUALIFICATIONS:

• At least 5 years of relevant experience in OTC specific to Order Management sub process
• At least 3 years supervisory experience

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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