DE033299-Order to Cash Ops Sr Manager

8003 Accenture Inc Company; Mandaluyong; On-site; PHP 1,800,000 - 3,000,000; Full time

Job summary

Accenture is seeking an Order to Cash Ops Sr Manager to lead the OTC tower from Mandaluyong, coordinating billing, credit, cash applications and collections to meet contractual KPIs. This role demands strong client engagement and a proven track record in optimizing AR processes in a fast-paced environment.

Applicants should have at least 12 years of OTC experience and 10 years in supervisory roles, with a focus on continuous improvement and robust stakeholder management in an on-site setting.

Qualifications

• At least 12 years relevant work experience in OTC.
• 10 years supervisory experience.

Responsibilities

• Manage daily operational performance and ensure KPIs are met.
• Act as point-of-contact for billing, credit management, cash applications, order management and collections.
• Escalate and resolve Order-to-Cash issues with client and prevent recurrence.
• Communicate AR policy changes to client and ensure compliance.
• Lead client meetings on debtor performance and address issues.
• Promote Continuous Improvement initiatives in collection processes and deliverables.
• Prepare forecasts/budgets and manage manual invoices.
• Review credit releases and maintain aged receivable reports.
• Coordinate with customers for item confirmations and cash reconciliation.
• Prepare regular AR reports and send statements of accounts.

Skills

OTC experience

Leadership

Job description

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

Position Title

Order to Cash Ops Sr Manager

Work Setup

Return to Office

Overall Purpose

To fulfill the demand for a career level 6 requirement for the Order-to-Cash tower with strong Collections Skills.

Responsibilities

• Responsible for daily operational performance management and ensure both contractual and operational KPIs are met (responsibility of delivering the service within agreed deadlines and at the required quality)
• Act as point-of-contact of the company and the client in the following areas, but not limited to, billing, credit management, cash applications, order management, and collections.
• Act as an escalation point for all Order-to-Cash related issues raised by the client. Ensure the fast resolution of these issues and find ways as well to prevent them from happening again
• Communication with the client to ensure that the AR department complies with the latest changes in the procedures
• Develops good client relationships and good relations with colleagues
• Lead client meetings to discuss debtor performance and address issues as required
• Actively seeks opportunities for Continuous Improvement initiatives to improve collection-related processes, services and deliverables to the client
• Prepares forecasts / budget for the Team and conduct manual invoices
• Review account status for credit release
• Contact customers to confirm open items for cash reconciliation, check control, credit reconciliation, residual invoice
• Update deferred account list
• Provide AR account updates and prepare aging report and send SOA to customers, follow up with customers
• Identify AR accounts-related requests and process if approved
• Identify collection issues and escalates to responsible owner
• Prepare write off report
• Confirm disputed invoices and contact customers if dispute is valid
• Identify accounts with billing issues/revenue recognition problems
• Collect and gather data for AR Reports
• Prepare regular / daily reports
• Complies with all clients’ published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to
• Assists in the creation of Performance Improvement Plans (PIPs) for Team Members not meeting expected production or quality targets, monitors program for a defined period
• Facilitate the operational Change Request (CR) process

Others

• Project Shift Schedule: Rotation
• Project Rest Day: Rotation
• Project/Team Location: Mandaluyong Robinsons Cybergate Tower 2

Skill And Qualifications

• At least 12 years relevant work experience in OTC; 10 years supervisory experience #LI-PH

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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