DE033422-Order to Cash Ops Sr Manager

8003 Accenture Inc Company; Taguig; On-site; PHP 3,800,000 - 5,000,000; Full time

Benefits offered by this job

Night shift schedule

Weekends off rest day

Job summary

Accenture in Taguig is seeking an Order to Cash Ops Sr Manager to lead end-to-end OTC functions, optimize the revenue cycle, and drive customer satisfaction. The role requires strong governance, cross-functional collaboration, and a focus on working capital management.

You will manage teams across Order Management, Billing, AR, and Collections, ensuring SOP adherence and performance against SLAs, while guiding transformation initiatives and risk mitigation in a dynamic delivery environment.

Qualifications

• At least 12 years relevant work experience in OTC.
• 10+ years supervisory experience.

Responsibilities

• Lead end-to-end OTC operations, including order management, billing, accounts receivable, collections, and credit management.
• Ensure achievement of contractual SLAs, KPIs, productivity, quality, and customer satisfaction targets.
• Monitor operational performance and proactively address service delivery risks and escalations.
• Drive adherence to standard operating procedures and process controls.
• Lead and develop teams of Team Leads, Analysts, and Specialists.
• Identify and implement opportunities for process optimization, automation, and standardization.

Skills

OTC experience

Supervisory experience

Job description

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

Position Title

Order to Cash Ops Sr Manager

Work Setup

Return to Office

Overall Purpose

The Finance Operations Manager (OTC) is responsible for leading end-to-end Order-to-Cash operations, ensuring efficient revenue cycle management, cash flow optimization, operational excellence, and superior customer experience.

Responsibilities

Service Delivery & Operations Management

• Lead and manage end-to-end OTC operations, including:
• Order Management
• Customer Master Data Management
• Billing and Invoicing
• Accounts Receivable
• Cash Application
• Collections
• Credit Management
• Dispute and Deductions Management
• Ensure achievement of contractual SLAs, KPIs, productivity, quality, and customer satisfaction targets.
• Monitor operational performance and proactively address service delivery risks and escalations.
• Drive adherence to standard operating procedures and process controls.

Revenue & Working Capital Optimization

• Drive initiatives to improve:
• Days Sales Outstanding (DSO)
• Collection Effectiveness Index (CEI)
• Cash Flow Performance
• Aging Profile Management
• Partner with stakeholders to reduce overdue receivables and minimize bad debt exposure.
• Monitor credit and collection metrics and recommend actions to improve working capital.

Stakeholder & Client Management

• Serve as a key point of contact for client and business stakeholders.
• Lead governance reviews, operational meetings, and business discussions.
• Build strong relationships across Sales, Customer Service, Supply Chain, Treasury, Finance, and Controllership teams.
• Provide insights and recommendations to improve customer experience and business performance.

People Leadership

• Lead and develop teams of Team Leads, Analysts, and Specialists.
• Drive performance management, coaching, mentoring, and succession planning activities.
• Foster a culture of accountability, engagement, continuous learning, and operational excellence.
• Support workforce planning, hiring, onboarding, and capability development initiatives.

Continuous Improvement & Transformation

• Identify and implement opportunities for process optimization, automation, and standardization.
• Drive operational excellence initiatives focused on improving efficiency and customer experience.
• Lead or support transition, migration, and transformation projects.
• Utilize analytics and reporting tools to identify trends and improvement opportunities.

Risk, Compliance & Governance

• Ensure compliance with company policies, controls, and audit requirements.
• Support internal and external audits and ensure closure of identified action items.
• Implement risk mitigation plans and ensure business continuity readiness.
• Monitor compliance with customer contractual commitments and regulatory requirements.

Others

• Project Shift Schedule: Night Shift
• Project Rest Day: Weekends Off
• Project/Team Location: Taguig, Uptown Bonifacio Tower 3

Skill and Qualifications

• At least 12 years relevant work experience in OTC; 10+ years supervisory experience

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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