DE033819-Order to Cash Ops Analyst

8003 Accenture Inc Company; Quezon City; On-site; PHP 420,000 - 540,000; Full time

Job summary

Accenture PLC in Quezon City is seeking an Order to Cash Ops Analyst to manage end-to-end OTC processes within the Q2C – OM/Billing team. The role requires coordinating with Sales, Deal Desk and Finance to resolve order discrepancies and ensure timely billing.

Work setup is Return to Office at Cyberpark Tower 3, Quezon City. At least 2 years of OTC experience in Order Management and Billing is expected. Night shifts may apply per project schedule.

Qualifications

• At least 2 years of relevant OTC experience focusing on Order Management and Billing.

Responsibilities

• Execute end-to-end Order to Cash processes including order entry, invoice and billing with a focus on first-time quality.
• Validate order data completeness and accuracy before progression.
• Support month-end close activities and manage ownership over Order processing.
• Respond to cases/queries from Sales and cross functional teams (Low/Medium complexity).
• Coordinate resolution across groups to ensure cases are resolved according to SLA.
• Validate and generate credit and rebills for billing discrepancies.
• Resolve billing discrepancies and contract alignment queries.
• Collaborate with Sales, Deal Desk, and Finance to resolve complex order discrepancies and dependencies with minimal supervision.
• Escalate dependencies or issues to progress order booking and case resolution.
• Support initiatives to improve process efficiency and accuracy.
• Provide insights on OTC workflows to continuously improve the process.

Skills

Order Management

Billing

Job description

POSITION TITLE

Order to Cash Ops Analyst

WORK SETUP

Return to Office

OVERALL PURPOSE

Function/Team: Q2C – OM/Billing

RESPONSIBILITIES

• Execute end-to-end Order to Cash processes including order entry, invoice, and billing with a focus on first-time quality
• Validate order data completeness and accuracy before progression
• Support month-end close activities and manage ownership over Order processing
• Respond to cases/queries from Sales and other cross functional teams (Low/Medium complexity)
• Coordinate resolution across different groups to ensure cases are resolved according to SLA
• Validate and generate credit and rebills for billing discrepancies
• Resolve billing discrepancies and contract alignment queries
• Collaborate with Sales, Deal Desk, and Finance to resolve complex order discrepancies and dependencies with minimal supervision
• Escalate dependencies or issues to progress order booking and case resolution
• Support initiatives to improve process efficiency and accuracy
• Provide insights on OTC workflows to continuously improve the process

OTHERS

• Project Shift Schedule: Night Shift
• Project Rest Day: Weekends Off
• Project/Team Location: Quezon City, Cyberpark Tower 3

SKILL AND QUALIFICATIONS

• At least 2 years of relevant experience in OTC specific to Order Management / Billing

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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