Dayshift Call Center Agent

Elevatione Time Stops Ph Inc; Makati; On-site; PHP 223,200 - 279,000; Full time

Job summary

A dynamic service company in Makati is looking for a customer service representative to respond to inquiries and provide information about products and services. Ideal candidates have at least 6 months of experience, strong customer service skills, and proficiency in English. This is a fast-paced role, requiring excellent problem-solving abilities and a team-oriented mindset.

Qualifications

• At least 6 months of experience in a customer service role.
• Proficient in English communication.
• Ability to work in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, and chat professionally.
• Provide accurate information regarding products and services.
• Identify and resolve customer issues while ensuring satisfaction.

Skills

Customer service skills

Problem-solving

English communication

Interpersonal skills

Education

High School Diploma or equivalent

Job description

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional manner.
• Provide accurate information regarding products and services to potential and existing customers.
• Assist customers with scheduling and managing their requests effectively.
• Identify and resolve customer issues while maintaining a high level of customer satisfaction.
• Document all interactions and transactions with customers for future reference.
• Book and schedule client.

Requirements

• High School Diploma or equivalent
• At least 6 Months of experience
• Excellent customer service skills
• Strong problem-solving abilities
• Proficient in English communication
• Strong interpersonal skills and a team player
• Comfortable working in a fast-paced call center environment