Day Shift Call Center Agent

ÉLÉVATIONE Philippines; Makati; On-site; PHP 279,000 - 390,600; Full time

Job summary

ÉLÉVATIONE Philippines is seeking a skilled customer service representative to handle inquiries and ensure satisfaction in Makati. Candidates should have a High School Diploma or equivalent, along with 13 years of experience in customer service or call center roles.

Responsibilities include assisting with appointments, maintaining call logs, and collaborating with team members to achieve service objectives using Salesforce. Strong English proficiency and interpersonal skills are essential for this position.

Qualifications

• High School Diploma or equivalent.
• Experience Level: 13 years in a customer service or call center role.
• Strong English language proficiency.
• Excellent customer service and interpersonal skills.
• Familiarity with Salesforce and call center environments.
• Team player with strong organizational skills.

Responsibilities

• Handle customer inquiries and provide basic information regarding services and products.
• Assist with scheduling appointments, resolving issues, and ensuring customer satisfaction.
• Maintain call logs and follow up on service issues as necessary.
• Work collaboratively with team members to achieve service and sales goals.
• Utilize Salesforce software for tracking customer interactions and sales data.

Skills

Customer service skills

Interpersonal skills

Strong English language proficiency

Organizational skills

Teamwork

Education

High School Diploma or equivalent

Tools

Salesforce

Job description

Responsibilities

• Handle customer inquiries and provide basic information regarding services and products.
• Assist with scheduling appointments, resolving issues, and ensuring customer satisfaction.
• Maintain call logs and follow up on service issues as necessary.
• Work collaboratively with team members to achieve service and sales goals.
• Utilize Salesforce software for tracking customer interactions and sales data.

Requirements

• High School Diploma or equivalent
• Experience Level: 13 years in a customer service or call center role
• Strong English language proficiency
• Excellent customer service and interpersonal skills
• Familiarity with Salesforce and call center environments
• Team player with strong organizational skills