Call Center Representative

Synlink Recruitment Outsourcing Co. Inc.; Cebu City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A local recruitment agency is looking for customer service representatives in Cebu City. The role involves providing exceptional service via phone, handling inquiries, and maintaining records. Candidates must have a High/Senior High School diploma, and fresh graduates are encouraged to apply. Strong English communication skills and proficiency in Salesforce are preferred. This position may involve shift work in an office environment.

Qualifications

• Open to Fresh Graduates/Students.
• Call centre experience preferred.
• Strong communication skills and adaptability.

Responsibilities

• Provide exceptional customer service via phone in a fast-paced environment.
• Handle inquiries, complaints, and support requests with professionalism.
• Collaborate with team members to resolve customer issues effectively.

Skills

Proficient in English

Strong customer service

Scheduling

Familiarity with Salesforce

Financially literate

Excellent interpersonal skills

Education

High/Senior High School diploma

Tools

Salesforce

Job description

Responsibilities

• Provide exceptional customer service via phone in a fast-paced environment.
• Handle inquiries, complaints, and support requests with professionalism.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to resolve customer issues effectively.
• Adhere to company policies and procedures to ensure a quality experience.

Qualifications and Requirements

• Educational Qualifications: High/Senior High School diploma required.
• Experience Level: Open to Fresh Graduates/Students.
• Skills and Competencies: Proficient in English; strong customer service; scheduling; familiarity with Salesforce; financially literate; call centre experience preferred; excellent interpersonal skills.
• Responsibilities and Duties: Handle customer inquiries, resolve issues, schedule appointments, and support sales efforts.
• Working Conditions: Office environment; may involve shift work.
• Qualities and Traits: Positive attitude, strong communication skills, ability to work in a team, and adaptability.