Data Center M&E Operations Specialist

Globe Telecom, Inc.; Quezon City; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Globe Telecom, Inc. is seeking a DC Site Operations M&E Specialist to oversee the mechanical and electrical infrastructure of the data centre.

You will ensure continuous 24x7 operation, coordinate maintenance, respond to incidents, and work within ITIL processes to maintain service continuity. You will manage in-country facilities, monitor critical systems, and collaborate with vendors while upholding safety and security policies.

Qualifications

• 1+ year of relevant work experience in 24x7 DC or facility operations, or fresh graduate with building services/mechanical engineering qualifications.
• General knowledge of Network Critical Infrastructure.
• Knowledge of M&E and building facilities-related systems (CRACs, Chiller, PDUs, UPS, Switchgear, DX cooling, security).
• Willingness to be on 24x7 standby to provide extra manpower support.

Responsibilities

• Manage and service large-scale in-country data centre infrastructure to ensure 24x7 operations in rotating shifts.
• Coordinate and escalate site operational issues and client requirements for excellent service experience.
• Support and ensure smooth 24x7 running of data centre operations.
• Act as Level 1 escalation for onsite incidents and major issues within SLA.
• Understand M&E, security, network and plumbing systems in DC environments.
• Document requests, incidents, provisioning on internal ticketing systems.
• Implement ITIL-aligned incident, problem and change management processes.
• Ensure safety, security and customer support policies are followed.
• Coordinate with contractors and vendors and inspect completed work.
• Plan and support preventive and reactive maintenance with minimal service disruption.
• Participate in internal and external audits and generate regular reports.
• Other duties as assigned by management.

Skills

DC operations

M&E systems

ITIL

Contractor mgmt

Cross-functional

Education

Building services

Mechanical engineering

Job description

Globe Telecom, Inc. is seeking a DC Site Operations M&E Specialist to oversee the mechanical and electrical infrastructure of the data centre.

You will ensure continuous 24x7 operation, coordinate maintenance, respond to incidents, and work within ITIL processes to maintain service continuity. You will manage in-country facilities, monitor critical systems, and collaborate with vendors while upholding safety and security policies.