DC Site Operations Lead — 24/7 Ops & Escalations

Globe Telecom; Metro Manila; On-site; PHP 850,000 - 1,100,000; Full time

Job summary

Globe Telecom is seeking a DC Operations professional to manage and service in-country data center infrastructure for 24x7 operations in rotating shifts.

Responsibilities include escalation handling, ITIL-compliant incident management, and coordination with contractors to maintain high availability. Strong M&E and network knowledge are essential, with preferred ITIL/PMP/Uptime Institute certifications.

Qualifications

• Formal education in IT/Engineering related field.
• Professional training Certifications in ITIL and related standards preferred.
• Experience in 24x7 data center or facilities operations.

Responsibilities

• Maintain 24x7 DC operations in-country with shift-based coverage.
• Act as Level 1 escalation for onsite incidents and major issues.
• Understand building systems: M&E, security, network, CRACs, PDUs, UPS, DX cooling.
• Document requests and incidents in ticketing system with accuracy.
• Ensure ITIL-compliant incident, problem and change processes.
• Coordinate with contractors and vendors and inspect completed work.
• Plan preventive and reactive maintenance with minimal service disruption.
• Support internal/external audits and generate regular reports.

Skills

M&E knowledge

Network infrastructure

DC operations

English proficiency

Education

IT/Computing/Electrical/Mechanical engineering diploma

Tools

ITIL Certification

PMP Certification

Uptime Institute

TIA-942

Job description

Globe Telecom is seeking a DC Operations professional to manage and service in-country data center infrastructure for 24x7 operations in rotating shifts.

Responsibilities include escalation handling, ITIL-compliant incident management, and coordination with contractors to maintain high availability. Strong M&E and network knowledge are essential, with preferred ITIL/PMP/Uptime Institute certifications.