Senior Data Center Site Operations Lead

Globe Telecom; Cavite City; On-site; PHP 558,000 - 1,004,000; Full time

Job summary

Globe Telecom in Cavite City is seeking a data center operations professional to manage large-scale in-country DC infrastructure and ensure 24x7 operations in rotating shifts.

You will coordinate and escalate onsite issues, understand M&E, security, network and plumbing systems, document requests, and implement ITIL-based incident, problem and change management, while supporting audits and reporting.

Qualifications

• Experience in large-scale data center operations.
• Familiarity with ITIL frameworks.
• Ability to coordinate with contractors and vendors.

Responsibilities

• Support 24x7 operations of in-country data center.
• Serve as Level 2 escalation for onsite incidents and major issues.
• Oversee M&E, security, network and plumbing systems of the building.
• Document requests in the internal ticketing system.
• Implement ITIL-based incident, problem and change management.
• Coordinate with contractors and vendors and inspect works.
• Plan preventive and reactive maintenance with minimal service disruption.
• Participate in internal and external audits and provide reports.
• Generate accurate and regular reports as required.

Skills

ITIL awareness

Escalation management

Vendor coordination

DC operations

Tools

Ticketing system

Job description

Globe Telecom in Cavite City is seeking a data center operations professional to manage large-scale in-country DC infrastructure and ensure 24x7 operations in rotating shifts.

You will coordinate and escalate onsite issues, understand M&E, security, network and plumbing systems, document requests, and implement ITIL-based incident, problem and change management, while supporting audits and reporting.