Czech-Speaking Gaming Support Pro

Mercier Consultancy Group; España; On-site; PHP 973,000 - 1,621,000; Full time

Benefits offered by this job

Competitive salary

Fully Paid Training

Health Insurance

Fully Paid Relocation Package

Monthly Performance Bonus

€1,500 Signing Bonus

Career growth in Gaming & Esports

Job summary

Mercier Consultancy Group is currently seeking a Czech Speaking Player Support Specialist for a Bulgaria-based opportunity. The role offers a fully paid relocation package (flight, transfer, hotel) and a competitive monthly salary, with performance bonuses and a signing bonus of €1,500.

Candidates should be fluent in Czech and have customer service experience. The position involves handling player inquiries via chat, email, and social channels, troubleshooting issues, and collaborating with

Qualifications

• Czech language proficiency (spoken and written) is required.
• Experience in customer support or community management is preferred.
• Willingness to relocate to Sofia, Bulgaria.

Responsibilities

• Provide high-quality technical and account support to players via chat, email, and social channels.
• Represent the Gaming & Esports brand with professionalism and product knowledge.
• Troubleshoot in-game issues, payment queries, and account security matters for Czech-speaking users.
• Collaborate with internal teams to provide feedback on player trends and pain points.
• Maintain accurate records of interactions in the CRM system.
• Participate in ongoing product training to stay updated with latest releases.

Skills

Czech language

Customer support

Communication skills

Problem solving

Tools

CRM software

Job description

Mercier Consultancy Group is currently seeking a Czech Speaking Player Support Specialist for a Bulgaria-based opportunity. The role offers a fully paid relocation package (flight, transfer, hotel) and a competitive monthly salary, with performance bonuses and a signing bonus of €1,500.

Candidates should be fluent in Czech and have customer service experience. The position involves handling player inquiries via chat, email, and social channels, troubleshooting issues, and collaborating with