Czech Speaking Solutions Consultant - Work In Sofia, Bulgaria

Mercier Consultancy Group; España; On-site; PHP 1,525,000 - 2,397,000; Full time

Benefits offered by this job

Competitive monthly salary

Fully paid training

Health insurance

Relocation package

Monthly performance bonus

€1,500 signing bonus

Career growth opportunities

Job summary

Mercier Consultancy Group is seeking a Czech-speaking Solutions Consultant to join a prominent organization in Bulgaria. The role is on-site in Sofia, requiring native Czech and strong English communication, with opportunities to collaborate across international teams and drive customer satisfaction.

Benefits include fully paid training, comprehensive health insurance, a relocation package, a signing bonus, and a monthly performance bonus to reward excellence and career growth within Europe.

Qualifications

• Native or fluent Czech language (spoken and written) mandatory.
• Strong communication skills with a customer-centric approach.
• Good command of English for cross‑department collaboration.
• Prior customer service or client-facing experience is advantageous.

Responsibilities

• Provide high-level Czech-language support and consultancy for complex inquiries.
• Act as a brand ambassador, delivering excellent customer interactions.
• Analyze customer requirements to offer effective solutions.
• Maintain detailed records of communications in the internal database.
• Collaborate with international teams to improve service delivery processes.
• Troubleshoot and elevate issues requiring deeper technical review.

Skills

Czech language

Communication skills

English proficiency

Customer service experience

Job description

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm dedicated to connecting top-tier talent with world-class organizations. As a leader in European recruitment and BPO services, we specialize in bridging the gap between exceptional multilingual professionals and industry-leading companies seeking to optimize their operations through expert talent acquisition.

Job Overview

We are currently scouting for a talented individual to join a prominent organization for a Czech Speaking Solutions Consultant position in Bulgaria. This role is a unique opportunity to advance your career in the dynamic Customer Support Services industry while enjoying the vibrant lifestyle that makes our open jobs in Bulgaria so highly sought after by international professionals.

Key Responsibilities

• Provide high-level support and consultancy to customers in the Czech language to resolve complex technical or service inquiries.

• Act as a brand ambassador, ensuring excellence in all customer interactions within the Customer Support Services sector.

• Analyze customer requirements to offer effective solutions that improve satisfaction and brand loyalty.

• Maintain detailed documentation of all customer communication and resolution steps in the company’s internal database.

• Collaborate with international teams to identify trends and improve overall service delivery processes.

• Proactively troubleshoot and elevate issues that require deeper technical intervention or management review.

• Meet and exceed performance indicators, contributing to the overall success of the Customer Support Services department.

  • Native or fluent Czech (spoken and written) is mandatory for this position.
  • Valid EU passport (mandatory) to facilitate seamless employment in Bulgaria.
  • Strong communication skills with a professional, customer-centric mindset suitable for the Customer Support Services industry.
  • Ability to work on-site in Sofia, Bulgaria, as part of a high-performance international team.
  • Strong proficiency in English to ensure smooth cross-departmental collaboration.
  • Previous experience in customer service or a similar client-facing role is considered an advantage.

What We Offer

• Competitive Monthly Salary

• Fully Paid Training programs to ensure your success in the role.

• Comprehensive Health Insurance coverage.

• Fully Paid Relocation Package (flight, transfer, and hotel accommodation provided).

• Monthly Performance Bonus to reward your commitment and excellence.

• €1,500 Signing Bonus (one-time) for all successful new hires.

• Professional growth opportunities within one of the best Czech-speaking jobs in Europe.

Life in Bulgaria

Bulgaria is rapidly becoming a top-tier destination for professionals, offering a perfect blend of rich history, modern convenience, and stunning natural landscapes. Living in Bulgaria means enjoying a pleasant climate, vibrant nightlife, and a deeply welcoming culture that makes settling in a seamless experience for those looking for Czech-speaking jobs abroad.

With a low cost of living and a high quality of life, your move to Bulgaria will be an exciting lifestyle upgrade. From local culinary delights to the bustling expat community, Bulgaria provides an unparalleled backdrop for your next career move as a Czech Speaking Solutions Consultant.