Czech-Speaking Customer Support Pro — Relocate to Bulgaria

Mercier Consultancy Group; España; On-site; PHP 1,621,000 - 2,431,000; Full time

Benefits offered by this job

Fully Paid Relocation Package

Signing Bonus

Health Insurance

Job summary

Mercier Consultancy Group is seeking a Czech-speaking Customer Support Representative to join our Sofia-based team in Bulgaria. The role involves assisting Czech-speaking clients via phone, email, and live chat, while representing major international brands with professionalism and empathy.

You will work in a dynamic, international environment with a fully supported relocation package and a generous signing bonus.

Qualifications

• Fluency in Czech is mandatory (spoken and written).
• Strong English communication is beneficial for collaboration with international teams.
• Experience in Customer Support Services is valued but not essential.

Responsibilities

• Provide exceptional support to Czech-speaking clients via phone, email, and live chat.
• Represent international brands with professionalism and empathy in a fast-paced environment.
• Resolve inquiries promptly to ensure high levels of customer satisfaction.
• Maintain accurate records of customer interactions in internal databases.
• Collaborate with cross-functional teams to address recurring feedback trends.
• Meet daily and monthly performance targets to ensure SLA excellence.
• Contribute to a positive, collaborative office culture by sharing best practices.

Skills

Czech language

English proficiency

Customer support

Communication

Problem solving

Teamwork

Job description

Mercier Consultancy Group is seeking a Czech-speaking Customer Support Representative to join our Sofia-based team in Bulgaria. The role involves assisting Czech-speaking clients via phone, email, and live chat, while representing major international brands with professionalism and empathy.

You will work in a dynamic, international environment with a fully supported relocation package and a generous signing bonus.