Spanish Speaking Player Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; España; On-site; PHP 973,000 - 1,459,000; Full time

Benefits offered by this job

Health Insurance

Relocation package

Monthly bonus

Training provided

Career development

Modern office

Gaming facilities access

Life in Bulgaria

Job summary

Mercier Consultancy Group is seeking a Spanish-speaking Player Support Specialist to join our Sofia office. You will be the primary contact for Spanish-speaking players, resolving technical queries, assisting with billing, and ensuring a positive esports experience.

The role requires relocation to Bulgaria and on-site work in Sofia, Bulgaria. The ideal candidate has native or fluent Spanish, strong communication skills, and a background in customer service or player support.

Qualifications

• Native or fluent Spanish (spoken and written) skills are mandatory for this position.
• Valid EU passport (mandatory) to ensure relocation to our offices.
• Ability to work in an on-site, dynamic, multicultural office environment in Sofia, Bulgaria.
• Previous experience in a customer service or player support role is advantageous.

Responsibilities

• Act as the primary point of contact for Spanish-speaking players, resolving technical queries and account-related issues.
• Provide expert guidance on game mechanics, billing, and troubleshooting to maintain high customer satisfaction.
• Monitor and engage with the gaming community to ensure a positive environment for all users.
• Collaborate with international teams to escalate and resolve complex technical bugs.
• Document player feedback to assist developers in refining game features.

Skills

Spanish fluency

Customer service

Communication skills

Job description

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting elite talent with industry-leading organizations across Europe. We pride ourselves on facilitating career-defining opportunities within the global gaming and esports sectors, ensuring our candidates find the perfect professional match.

Job Overview

We are currently seeking a passionate individual for a Spanish Speaking Player Support Specialist position in Bulgaria to join a world-renowned gaming powerhouse. This is a unique opportunity to elevate the player experience and immerse yourself in the fast-paced, innovative world of competitive esports and gaming.

Key Responsibilities

• Act as the primary point of contact for Spanish-speaking players, resolving technical queries and account-related issues.
• Maintain high levels of customer satisfaction by providing expert guidance on game mechanics, billing, and troubleshooting.
• Monitor and engage with the gaming community to ensure a positive and inclusive environment for all users.
• Collaborate with international teams to elevate complex technical bugs or game-breaking issues within the gaming ecosystem.
• Document player feedback to assist developers in refining game features and improving the overall esports user journey.
• Stay updated on the latest trends in the gaming industry to provide accurate and relevant support to our player base.
• Contribute to a high-performance culture by meeting key performance indicators (KPIs) and service level agreements (SLAs).
• Native or fluent Spanish (spoken and written) skills are mandatory for this position.
• Valid EU passport (mandatory) to ensure seamless relocation to our offices.
• A genuine passion for gaming and the esports industry, with a deep understanding of current titles and platforms.
• Excellent communication skills, with a professional and empathetic approach to problem-solving.
• Previous experience in a customer service or player support role is considered a distinct advantage.
• Ability to work in an on-site, dynamic, and multicultural office environment in Sofia, Bulgaria.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus
• Career development opportunities within the gaming industry
• Modern office environment with access to exclusive gaming facilities
• Life in Bulgaria

Sofia, Bulgaria, has rapidly become a top destination for professionals seeking one of the best Spanish-speaking jobs in Europe. As you embrace life in Bulgaria, you will experience a vibrant culture that blends historic charm with a modern, thriving digital landscape. With its mild weather and proximity to both mountains and city nightlife, Bulgaria offers a balanced lifestyle that is perfect for those beginning their international career.

Relocating to Bulgaria is an effortless transition thanks to our comprehensive support, allowing you to focus on your new role while exploring the delicious local cuisine and high quality of life. Choosing this Spanish Speaking Player Support Specialist position in Bulgaria is a decision that combines professional growth with a rich cultural adventure. Explore the many benefits of working with Mercier Consultancy Group among the welcoming and talented community found in Bulgaria.