German-Speaking Gaming Support Specialist in Sofia

Mercier Consultancy Group; España; On-site; PHP 1,037,000 - 1,659,000; Full time

Benefits offered by this job

Fully Paid Training

Health Insurance

Fully Paid Relocation Package (flight,

Monthly Performance Bonus

Signing Bonus €1,500

Career development opportunities

Job summary

Mercier Consultancy Group is seeking a German-speaking Player Support Specialist for a client in Bulgaria. The role requires relocating to Sofia and providing world-class support to players in German while coordinating with internal teams in English.

You will troubleshoot game-related issues, assist with account and payment inquiries, and stay updated on new patches and features to deliver authentic, timely responses to the gaming community.

Qualifications

• Native or fluent German (spoken and written).
• Strong command of English for internal collaboration and reporting.

Responsibilities

• Deliver professional and empathetic support to German-speaking players across multiple channels including email, chat, and social media.
• Troubleshoot technical game issues, account inquiries, and payment queries with deep product knowledge.
• Escalate critical bugs and complex technical issues to the development teams to ensure a seamless gameplay experience.
• Maintain a high level of quality in every interaction, contributing to the company’s reputation for excellence in gaming.

Skills

German fluency

English proficiency

Job description

Mercier Consultancy Group is seeking a German-speaking Player Support Specialist for a client in Bulgaria. The role requires relocating to Sofia and providing world-class support to players in German while coordinating with internal teams in English.

You will troubleshoot game-related issues, assist with account and payment inquiries, and stay updated on new patches and features to deliver authentic, timely responses to the gaming community.