Czech Speaking Customer Support Representative - Work In Sofia, Bulgaria

Mercier Consultancy Group; España; On-site; PHP 1,621,000 - 2,431,000; Full time

Benefits offered by this job

Fully Paid Relocation Package

Signing Bonus

Health Insurance

Job summary

Mercier Consultancy Group is seeking a Czech-speaking Customer Support Representative to join our Sofia-based team in Bulgaria. The role involves assisting Czech-speaking clients via phone, email, and live chat, while representing major international brands with professionalism and empathy.

You will work in a dynamic, international environment with a fully supported relocation package and a generous signing bonus.

Qualifications

• Fluency in Czech is mandatory (spoken and written).
• Strong English communication is beneficial for collaboration with international teams.
• Experience in Customer Support Services is valued but not essential.

Responsibilities

• Provide exceptional support to Czech-speaking clients via phone, email, and live chat.
• Represent international brands with professionalism and empathy in a fast-paced environment.
• Resolve inquiries promptly to ensure high levels of customer satisfaction.
• Maintain accurate records of customer interactions in internal databases.
• Collaborate with cross-functional teams to address recurring feedback trends.
• Meet daily and monthly performance targets to ensure SLA excellence.
• Contribute to a positive, collaborative office culture by sharing best practices.

Skills

Czech language

English proficiency

Customer support

Communication

Problem solving

Teamwork

Job description

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO solutions firm, dedicated to connecting top-tier talent with world-class organizations. As a leader in the global staffing industry, we pride ourselves on facilitating career growth while providing seamless recruitment experiences for professionals seeking international opportunities, including the most sought-after jobs in Bulgaria.

Job Overview

We are currently seeking a motivated professional to join our team in Sofia for a Czech Speaking Customer Support Representative position in Bulgaria. This role is perfect for a communication-driven individual looking to build a career in the dynamic Customer Support Services industry while enjoying a fully supported international move.

Key Responsibilities

• Provide exceptional, high-quality support to Czech-speaking clients via phone, email, and live chat.
• Represent major international brands within the Customer Support Services industry with professionalism and empathy.
• Resolve technical or administrative inquiries promptly to ensure high levels of customer satisfaction.
• Maintain accurate records of customer interactions within the internal database systems.
• Collaborate with cross-functional teams to identify and address recurring customer feedback trends.
• Achieve daily and monthly performance metrics to ensure service level agreement excellence.
• Contribute to a positive, collaborative office culture by sharing insights and best practices with teammates.
• Native or fluent Czech (spoken and written) is mandatory for this role.
• Valid EU passport (mandatory) to facilitate your transition to our Czech-speaking jobs in Sofia.
• Previous experience in a Customer Support Services role is highly valued but not essential.
• Strong problem-solving skills and the ability to thrive in a fast-paced environment.
• Professional demeanor and a genuine passion for providing excellent customer experiences.
• Excellent written and verbal communication skills in English to complement your Czech proficiency.

What We Offer

• Competitive Monthly Salary reflecting the premium nature of the position.
• Fully Paid Training to ensure you are set up for success from day one.
• Comprehensive Health Insurance and wellness benefits.
• Fully Paid Relocation Package (flight, transfer, and hotel accommodation upon arrival).
• Monthly Performance Bonus linked to your professional achievements.
• €1,500 Signing Bonus (one-time) awarded to all successful new hires.
• Career development opportunities within the Customer Support Services sector in a vibrant, international environment.

Life in Bulgaria

Choosing to pursue jobs in Bulgaria means stepping into a country where rich history meets modern innovation. Bulgaria offers a perfect balance of pleasant, sunny weather and a vibrant social scene, making it a favorite destination for international professionals. Whether you are exploring the mountainous landscapes or the beautiful Black Sea coast, you will find that living in Bulgaria provides a fantastic quality of life.

Beyond the professional landscape, Bulgaria boasts an incredibly affordable cost of living and a world-renowned culinary scene that you will enjoy daily. With our comprehensive relocation package, starting your new journey in Bulgaria is stress-free, allowing you to settle in quickly and focus on your new Czech Speaking Customer Support Representative position in Bulgaria while meeting colleagues from all over the globe.