Dutch-Speaking Support Specialist | Fully Paid Relocation

Mercier Consultancy Group; España; On-site; PHP 1,135,000 - 1,702,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Fully Paid Training

Health Insurance

Fully Paid Relocation Package (flight,

transfer, hotel)

Monthly Performance Bonus

€1,500 Signing Bonus (one-time)

Access to premium workspace and career

growth opportunities

And Much More…

Job summary

Mercier Consultancy Group is seeking a Dutch Speaking Customer Support Specialist to join our client in Sofia, Bulgaria. You will deliver exceptional multi-channel support to Dutch-speaking clients, handle inquiries, and document interactions in CRM systems.

The role emphasizes a fast-paced on-site environment in Sofia, with relocation support, training, health insurance, and a signing bonus. English proficiency and EU passport are required, with prior customer support experience preferred.

Qualifications

• Native or fluent Dutch required.
• Strong written and spoken English.
• Experience in customer support preferred.
• Willingness to relocate to Sofia, Bulgaria.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Provide omnichannel Dutch-speaking support to clients.
• Resolve inquiries via phone, email, and chat.
• Maintain accurate records in CRM systems.
• Collaborate with cross-functional teams to resolve issues.
• Represent the brand voice and uphold company values.
• Support continuous improvement of support processes.
• Meet KPIs for response times and customer satisfaction.
• Ensure effective internal communication in English.

Skills

Dutch fluency

English proficiency

Customer support

Problem solving

On-site Sofia

EU passport

Job description

Mercier Consultancy Group is seeking a Dutch Speaking Customer Support Specialist to join our client in Sofia, Bulgaria. You will deliver exceptional multi-channel support to Dutch-speaking clients, handle inquiries, and document interactions in CRM systems.

The role emphasizes a fast-paced on-site environment in Sofia, with relocation support, training, health insurance, and a signing bonus. English proficiency and EU passport are required, with prior customer support experience preferred.