Portuguese-Speaking Support Specialist — Relocate to Sofia

Mercier Consultancy Group; España; On-site; PHP 1,216,000 - 1,702,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Fully Paid Training

Comprehensive Health Insurance

Fully Paid Relocation Package

Monthly Performance Bonus

Job summary

Mercier Consultancy Group seeks a Portuguese Speaking Customer Support Specialist to join a fast-growing Sofia-based team. You will support Portuguese-speaking clients via phone, email and chat, while upholding quality and empathy in every interaction.

You will collaborate with an international team, document interactions in the CRM, and participate in ongoing training to stay updated on products and support methodologies. A relocation package and performance bonus are offered.

Qualifications

• Native or fluent Portuguese (spoken and written) is required.
• Proficient in English for collaboration with an international team.
• Experience in a contact center or service role is advantageous.
• Ability to multitask in a high-volume, dynamic environment.

Responsibilities

• Provide world-class customer support via phone, email, and chat.
• Resolve complex inquiries while maintaining brand standards.
• Document interactions in the CRM system for trend analysis.
• Collaborate with internal departments to troubleshoot issues and improve service.

Skills

Portuguese

English

Customer support

CRM software

Multitasking

Tools

CRM software

Job description

Mercier Consultancy Group seeks a Portuguese Speaking Customer Support Specialist to join a fast-growing Sofia-based team. You will support Portuguese-speaking clients via phone, email and chat, while upholding quality and empathy in every interaction.

You will collaborate with an international team, document interactions in the CRM, and participate in ongoing training to stay updated on products and support methodologies. A relocation package and performance bonus are offered.