Customs Client Coordinator

Careers at Top1Movers Worldwide Inc.; Manila; On-site; PHP 400,000 - 700,000; Full time

Job summary

Top1Movers Worldwide Inc. is seeking an Account Manager in Metro Manila to serve as the main contact for key accounts, nurture long-term client relationships, and drive revenue growth.

You will coordinate with Operations, Brokerage, Transport, and Finance to ensure timely service delivery and resolve issues. Responsibilities include conducting business reviews, supporting contract renewals, and maintaining CRM records while delivering regular performance updates to clients.

Qualifications

• Bachelor’s degree in Customs Administration or related field.
• Licensed customs broker is preferred.
• Strong communication and client relationship skills.

Responsibilities

• Serve as the primary contact for assigned key accounts and build long-term relationships.
• Identify upsell opportunities and develop account growth strategies.
• Coordinate with Operations, Brokerage, Transport, and Finance teams.
• Monitor service delivery, handle escalations, and ensure SLA compliance.
• Prepare account performance reports and analyze customer needs.

Skills

Communication

Relationship-building

Coordination

Problem-solving

Education

Bachelor’s Degree in Customs Administration

Tools

Microsoft Excel

Microsoft PowerPoint

CRM systems

Job description

Core Responsibilities

Account Relationship Management

• Serve as the primary point of contact for assigned key accounts
• Build long-term relationships with clients and decision makers
• Conduct regular account reviews and business meetings
• Ensure high customer satisfaction and retention

Business Development & Revenue Growth

• Identify upselling and cross- selling opportunities (add extra billable services)
• Develop account growth strategies and business plans. Annual sales growth plan per assigned account
• Monitor sales performance against targets - track their assigned accounts achievement of planned volume and make plan adjustments to recover if volume drops
• Support contract renewals and commercial negotiations - Ensures that key accounts abide by the service contract and is renewed every year.
• Is active in conducting the following with assigned clients
• Revenue growth Plans
• Business reviews
• Long-term partnerships

Operational Coordination

• Coordinate with Operations, Brokerage, Transport, (Contracted Warehouse if any), and Finance teams.
• Ensure timely processing and fulfillment of assigned client requirements
• Monitor service delivery performance and issue resolution - making sure that departments are fulfilling their commitments to agreed or standard service levels (days/process, service updates daily)
• Escalate critical concerns when necessary - when service delivery hits a snag, they elevate to head of department for immediate action, or to CEO

Client Support & Problem Resolution

• Receives and resolve client concerns proactively and professionally
• Monitor service quality and compliance with agreed SLAs and update clients on Top1’s performance level.
• Maintain strong communication during shipment or project execution - providing regular feedback at key service milestones

Reporting & Analysis

• Prepare account performance reports
• Monitor KPIs, sales trends, and customer activity
• Analyze customer requirements and market opportunities
• Maintain CRM and account documentation

Suggested Qualification

• Bachelor’s Degree in Customs Administration , a licensed customs broker . Business Administration, Marketing, Logistics, Supply Chain, or related field.
• 2-5 years experience in Account Management, Sales, Customer Service, or Logistics Coordination
• Strong communication and relationship-building skills
• Excellent coordination and problem-solving ability
• Experience in logistics, customs brokerage, freight forwarding, or B2B services is an advantage
• Proficiency in Microsoft Excel, PowerPoint, and CRM systems
• Willing to work Monday to Friday (Onsite) and Saturday (WFH)