Customs Clearance Officer

SF Express Philippines Inc.; San Pedro; On-site; PHP 335,000 - 670,000; Full time

Job summary

SF Express Philippines Inc. is seeking a proactive Operations Analyst to monitor customs clearance orders across the entire lifecycle, categorize orders by priorities, and track progress with accurate status updates.

You will identify delays, escalate when needed, and coordinate with operations, customer service, and external partners to expedite processing in a fast-paced environment. The role requires 1–2 years in customs clearance or logistics operations, a relevant bachelor's degree, strong

Qualifications

• Bachelor's degree in logistics, supply chain, customs administration, business administration, or related field.
• 1–2 years experience in customs clearance, freight forwarding, logistics operations, or order monitoring.
• Knowledge of customs clearance processes and import/export documentation.
• Strong analytical, organizational, and problem-solving skills.
• Proficiency in Microsoft Excel and other Microsoft Office applications.
• Excellent communication and coordination skills with ability to manage multiple priorities.
• High attention to detail in a fast-paced operational environment.

Responsibilities

• Monitor customs clearance orders throughout the entire clearance lifecycle to ensure timely processing and completion.
• Separate and categorize customs clearance orders based on operational requirements, priorities, and processing status.
• Track the progress of all customs clearance activities and maintain accurate order status updates.
• Identify potential delays or bottlenecks and issue timely warnings to relevant stakeholders.
• Escalate critical or overdue cases in accordance with established escalation procedures to ensure prompt resolution.
• Coordinate with Customs Operations, Customer Service, and external partners to resolve clearance issues and expedite processing.
• Maintain monitoring dashboards and operational reports to provide visibility on order status and performance.
• Ensure compliance with internal procedures, customer requirements, and service level agreements (SLAs).
• Analyze operational trends and recommend process improvements to enhance customs clearance efficiency.
• Support continuous improvement initiatives by identifying recurring issues and proposing corrective actions.

Skills

Analytical ability

Organizational skills

Problem-solving

Communication skills

Attention to detail

Education

Bachelor's degree in Logistics, Supply Chain Management, Customs Administration, Business Administration, or related field

Tools

Microsoft Excel

Microsoft Office

Job description

Core Responsibilities

• Monitor customs clearance orders throughout the entire clearance lifecycle to ensure timely processing and completion.
• Separate and categorize customs clearance orders based on operational requirements, priorities, and processing status.
• Track the progress of all customs clearance activities and maintain accurate order status updates.
• Identify potential delays or bottlenecks and issue timely warnings to relevant stakeholders.
• Escalate critical or overdue cases in accordance with established escalation procedures to ensure prompt resolution.
• Coordinate with Customs Operations, Customer Service, and external partners to resolve clearance issues and expedite processing.
• Maintain monitoring dashboards and operational reports to provide visibility on order status and performance.
• Ensure compliance with internal procedures, customer requirements, and service level agreements (SLAs).
• Analyze operational trends and recommend process improvements to enhance customs clearance efficiency.
• Support continuous improvement initiatives by identifying recurring issues and proposing corrective actions.

Qualifications

• Bachelor's degree in Logistics, Supply Chain Management, Customs Administration, Business Administration, or a related field.
• 1-2 years experience in customs clearance, freight forwarding, logistics operations, or order monitoring
• Knowledge of customs clearance processes and import/export documentation.
• Strong analytical, organizational, and problem-solving skills.
• Proficiency in Microsoft Excel and other Microsoft Office applications.
• Excellent communication and coordination skills with the ability to manage multiple priorities.
• High attention to detail and ability to work effectively in a fast-paced operational environment.