Customer Service Representative

Inland Corporation; Metro Manila; On-site; PHP 200,000 - 320,000; Full time

Job summary

Inland Corporation in Metro Manila seeks a Customer Service Liaison to serve as the primary contact for assigned clients, handling service requests, inquiries, updates, and concerns. You will respond via phone, email, and other channels in a timely, professional manner.

The role requires coordinating actions with Operations, Trucking, Brokerage, and Warehousing teams, maintaining strong client relationships, and providing accurate status updates on requests and transactions.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Logistics, Management, or a related field.
• At least 1 year of experience in customer service, client relations, logistics, freight forwarding, transportation, or a related industry is preferred.
• Experience in logistics, trucking, brokerage, warehousing, or supply chain operations is an advantage.
• Strong verbal and written communication skills.
• Customer-oriented with strong interpersonal and relationship-building skills.
• Strong organizational and follow-up skills.
• Able to handle multiple customer requests and priorities simultaneously.
• Strong problem-solving and coordination skills.
• Proficient in Microsoft Office applications, particularly Excel, Word, and Outlook.
• Willing to coordinate with different departments and work in a fast-paced operational environment.

Responsibilities

• Serve as the primary point of contact for assigned clients regarding service requests, inquiries, updates, and concerns.
• Respond to customer inquiries through phone, email, and other approved communication channels in a timely and professional manner.
• Understand customer requirements and coordinate appropriate actions with concerned departments.
• Maintain positive and professional relationships with customers while ensuring service expectations are properly managed.
• Provide customers with accurate updates regarding the status of their requests, transactions, deliveries, and other services.
• Coordinate with Operations, Trucking, Brokerage, Warehousing, and other concerned teams to facilitate customer requirements.
• Monitor the progress of customer transactions and follow up with responsible personnel when necessary.
• Escalate operational issues, delays, complaints, and service concerns to the appropriate personnel for immediate resolution.
• Assist in coordinating changes, special requests, delivery instructions, and other customer requirements.
• Ensure that customer information and transaction details are accurately recorded and updated.
• Assist in preparing regular reports on customer concerns, requests, service issues, and resolutions.
• Maintain proper documentation of customer complaints and the actions taken to resolve them.
• Ensure confidentiality and proper handling of customer and company information.
• Provide timely feedback and updates to customers regarding the status of their concerns.

Skills

Communication

Customer service

Coordination

Microsoft Office

Multi-department liaison

Education

Bachelor’s degree in Business Administration, Marketing, Logistics, Management, or a related field

Tools

Excel

Word

Outlook

Job description

• Serve as the primary point of contact for assigned clients regarding service requests, inquiries, updates, and concerns.
• Respond to customer inquiries through phone, email, and other approved communication channels in a timely and professional manner.
• Understand customer requirements and coordinate appropriate actions with concerned departments.
• Maintain positive and professional relationships with customers while ensuring service expectations are properly managed.
• Provide customers with accurate updates regarding the status of their requests, transactions, deliveries, and other services.
• Coordinate with Operations, Trucking, Brokerage, Warehousing, and other concerned teams to facilitate customer requirements.
• Monitor the progress of customer transactions and follow up with responsible personnel when necessary.
• Escalate operational issues, delays, complaints, and service concerns to the appropriate personnel for immediate resolution.
• Assist in coordinating changes, special requests, delivery instructions, and other customer requirements.
• Ensure that customer information and transaction details are accurately recorded and updated.
• Assist in preparing regular reports on customer concerns, requests, service issues, and resolutions.
• Maintain proper documentation of customer complaints and the actions taken to resolve them.
• Ensure confidentiality and proper handling of customer and company information.
• Provide timely feedback and updates to customers regarding the status of their concerns.

Key Responsibilities

• Serve as the primary point of contact for assigned clients regarding service requests, inquiries, updates, and concerns.
• Respond to customer inquiries through phone, email, and other approved communication channels in a timely and professional manner.
• Understand customer requirements and coordinate appropriate actions with concerned departments.
• Maintain positive and professional relationships with customers while ensuring service expectations are properly managed.
• Provide customers with accurate updates regarding the status of their requests, transactions, deliveries, and other services.
• Coordinate with Operations, Trucking, Brokerage, Warehousing, and other concerned teams to facilitate customer requirements.
• Monitor the progress of customer transactions and follow up with responsible personnel when necessary.
• Escalate operational issues, delays, complaints, and service concerns to the appropriate personnel for immediate resolution.
• Assist in coordinating changes, special requests, delivery instructions, and other customer requirements.
• Ensure that customer information and transaction details are accurately recorded and updated.
• Assist in preparing regular reports on customer concerns, requests, service issues, and resolutions.
• Maintain proper documentation of customer complaints and the actions taken to resolve them.
• Ensure confidentiality and proper handling of customer and company information.
• Provide timely feedback and updates to customers regarding the status of their concerns.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Logistics, Management, or a related field.
• At least 1 year of experience in customer service, client relations, logistics, freight forwarding, transportation, or a related industry is preferred.
• Experience in logistics, trucking, brokerage, warehousing, or supply chain operations is an advantage.
• Strong verbal and written communication skills.
• Customer-oriented with strong interpersonal and relationship-building skills.
• Strong organizational and follow-up skills.
• Able to handle multiple customer requests and priorities simultaneously.
• Strong problem-solving and coordination skills.
• Proficient in Microsoft Office applications, particularly Excel, Word, and Outlook.
• Willing to coordinate with different departments and work in a fast-paced operational environment.