Sunnies Inc. | Customs Clearance Assistant Manager

Sunnies Inc.; Mandaluyong; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Sunnies Inc. is seeking a Customs Clearance Assistant Manager to lead import/export clearance operations in alignment with Bureau of Customs regulations.

The role focuses on team leadership, coordination with forwarders and brokers, and ensuring accurate documentation across all shipments. Ideal candidates will have a Bachelor’s degree in a related field, 5+ years in customs clearance, and strong communication, problem-solving, and multitasking skills.

Qualifications

• Bachelor’s degree in a related field and strong educational foundation in supply chain or logistics.
• Experience with customs clearance and international coordination is required.
• Attention to detail, teamwork, and effective communication are essential.

Responsibilities

• Lead import and export customs clearance activities in compliance with regulations.
• Review and ensure accuracy of customs documents, shipment records, and classifications.
• Manage customs-related concerns including holds, documentation gaps, and compliance issues.
• Coordinate with internal teams and external partners to ensure timely submission of documents.
• Oversee end-to-end monitoring of inbound and outbound shipments for timely clearance.

Skills

Attention to detail

Communication

Teamwork

Multitasking

Problem-solving

Education

Bachelor of Science in Supply Chain Management, Logistics Management, Business Management, or related field

Tools

Microsoft Office

SAP

Job description

AT A GLANCE (OVERVIEW)

The Customs Clearance Assistant Manager plays a pivotal role in providing leadership and overseeing day-to-operations related to international shipments, including imports and exports. This position requires a focus on team management, strategic coordination, and ensuring compliance with customs regulations.

YOUR OVERALL MISSION & DAY-TO-DAY

Customs Compliance & Documentation Management

• Lead import and export customs clearance activities in compliance with Bureau of Customs regulations and company policies.

• Review and ensure accuracy of customs documents, shipment records, classifications, and regulatory requirements.

• Manage customs-related concerns, including shipment of holds, documentation gaps, and compliance issues.

• Coordinate with internal teams and external partners to ensure complete and timely submission of required documents.

• Maintain and improve customs procedures, controls, and documentation standards.

Shipment Operations & Exception Management

• Oversee end-to-end monitoring of inbound and outbound shipments, ensuring timely clearance and delivery.

• Coordinate shipment bookings, freight schedules, and delivery arrangements with forwarders, brokers, and internal stakeholders.

• Monitor shipment status, clearance of progress, and potential risks to proactively address delays.

• Lead resolution of shipment exceptions, including port holds, missing documents, and operational disruptions.

• Manage forwarder and broker performance to ensure service quality and operational efficiency.

Duties, Taxes & Landed Cost Optimization

• Oversee processing and validation of duties, taxes, brokerage fees, and other import-related charges

• Identify opportunities to optimize landed costs through shipment planning, tariff classification review, and trade practices.

• Partner with Finance and Supply Chain teams on cost-saving and cost-avoidance initiatives.

• Review logistics, partner rates and performance to improve cost efficiency.

• Drive continuous improvement initiatives to enhance customs processes and operational effectiveness.

CORE COMPETENCIES

• Creative: Lead projects that improve ways of working, products, or services across teams or stores. Track outcomes and use results to refine and scale effective solutions.

• Considerate: Balance business priorities with team capacity, making sure to stay composed under pressure and promote sustainable ways of working that support both people and operations.

• Customer Focused: Identify recurring customer or team pain points and collaborate with others to improve systems, processes, and communication for a better overall experience.

• Continuously Learning: Lead initiatives that apply new tools, systems or approaches. Document and share best practices that drive consistent improvement across teams or stores.

• Collaborative: Lead coordination across teams or functions. Align priorities, facilitate clear communication, and ensure smooth execution toward shared goals.

LEADERSHIP COMPETENCIES

• Decision Making & Accountability – Balance immediate needs with long-term goals, initiate corrective actions when performance or results fall short.

• Strategic Thinking - Scan the market, industry, and internal data to identify emerging opportunities or risks, adjusts medium-term plans accordingly.

• People Development – Design or facilitate learning experiences, mentors team members to prepare them for greater responsibilities.

• Conflict Management – Resolve disputes involving multiple people or shifting priorities, keep discussions focused on solutions, and ensure agreements are documented.

• Managing Self – Juggle multiples projects or responsibilities while meeting deadlines, seek feedback when facing challenges and adjust behavior to improve results.

• Learning Agility – Seek challenging tasks outside current expertise, apply lessons from past successes or mistakes to new projects, modify work methods to suit customers, teams, or situations

YOUR TALENT (QUALIFICATIONS)

• Bachelor of Science in Supply Chain Management, Logistics Management, Business Management, or a related field.

• At least 5 years of progressive experience in customs clearance or a comparable field.

• Proven experience in international coordination, logistics management, and successful collaboration with forwarders.

• Expertise in International Trade and Export Management.

• Exceptional attention to detail, coupled with excellent communication, teamwork, multitasking, and problem-solving skills.

• Proficient knowledge of Microsoft Office; SAP proficiency is a distinct advantage.