Customer Support & Troubleshooting Agent

Synlink Recruitment Outsourcing Co.; Davao del Sur; On-site; PHP 180,000 - 300,000; Full time

Job summary

Synlink Recruitment Outsourcing Co. is seeking a dedicated Call Center Representative to join our team. You will be the primary point of contact for customers, answering inquiries, resolving issues, and providing exceptional support to ensure satisfaction across products and services.

The ideal candidate is a strong communicator, patient problem-solver, and dependable team player who can document interactions accurately and escalate complex problems when needed.

Responsibilities

• Customer Support & Inquiries: Respond promptly to incoming customer calls, providing accurate information about products, services, orders, and payments.
• Issue Resolution: Listen actively to customer concerns, troubleshoot technical problems, and handle complaints with empathy to ensure customers feel valued.
• Escalation Management: Efficiently identify complex issues that require specialized attention and elevate them to the appropriate supervisor or department.
• Accurate Record-Keeping: Document all customer interactions, comments, and resolutions in the database that help track service quality.

Job description

Synlink Recruitment Outsourcing Co. is seeking a dedicated Call Center Representative to join our team. You will be the primary point of contact for customers, answering inquiries, resolving issues, and providing exceptional support to ensure satisfaction across products and services.

The ideal candidate is a strong communicator, patient problem-solver, and dependable team player who can document interactions accurately and escalate complex problems when needed.