Customer Support Specialist — Call Center

Synlink Recruitment Outsourcing Co. Inc.; Quezon City; On-site; PHP 200,880 - 312,480; Full time

Benefits offered by this job

HMO

Health & wellness insurance

Job summary

Synlink Recruitment Outsourcing Co. Inc. is seeking a dedicated Call Center Representative to join our on-site team in Quezon City.

You will serve as the primary contact for customers, answering inquiries, resolving issues, and providing exceptional support. A strong communicator, patient problem-solver, and dependable teammate are ideal for this role. No prior experience required; a high/senior high school education is acceptable.

Qualifications

• Customer-focused call center role; strong communication is essential.
• Ability to resolve inquiries and provide exceptional support.
• Patient problem-solver and dependable team player.

Responsibilities

• Respond promptly to customer calls, providing information about products, services, orders, and payments.
• Troubleshoot technical problems and handle complaints with empathy to ensure customer satisfaction.
• Escalate complex issues to the appropriate supervisor or department.
• Document all customer interactions and resolutions in the database for quality tracking.

Education

High School (Senior/Junior)

Job description

Synlink Recruitment Outsourcing Co. Inc. is seeking a dedicated Call Center Representative to join our on-site team in Quezon City.

You will serve as the primary contact for customers, answering inquiries, resolving issues, and providing exceptional support. A strong communicator, patient problem-solver, and dependable teammate are ideal for this role. No prior experience required; a high/senior high school education is acceptable.