Customer Care Specialist – Call Center

Synlink Recruitment Outsourcing Co. Inc.; Misamis Oriental; On-site; PHP 240,000 - 300,000; Full time

Benefits offered by this job

HMO

Incentives

Job summary

Synlink Recruitment Outsourcing Co. Inc. is seeking a dedicated Call Center Representative who will be the frontline for customer inquiries, provide accurate information about products and payments, and ensure a positive service experience.

The role emphasizes clear communication, patient problem-solving, and teamwork in a fast-paced environment, with opportunities for growth and performance-based incentives.

Qualifications

• Strong communication skills.
• Patient and empathetic problem-solver.
• Able to document interactions accurately.
• Customer-focused approach.

Responsibilities

• Respond promptly to customer calls with product/service information.
• Troubleshoot technical problems and handle complaints with empathy.
• Escalate complex issues to the supervisor or department.
• Document all interactions in the database to support service quality.

Skills

Communication

Active listening

Problem solving

Team player

Job description

Synlink Recruitment Outsourcing Co. Inc. is seeking a dedicated Call Center Representative who will be the frontline for customer inquiries, provide accurate information about products and payments, and ensure a positive service experience.

The role emphasizes clear communication, patient problem-solving, and teamwork in a fast-paced environment, with opportunities for growth and performance-based incentives.