Customer Care Specialist

Synlink Recruitment Outsourcing Co. Inc.; Misamis Oriental; On-site; PHP 200,880 - 312,480; Full time

Benefits offered by this job

HMO

Incentives

Job summary

Synlink Recruitment Outsourcing Co. Inc. is seeking a customer service professional to handle incoming calls, assist customers with inquiries, and perform product troubleshooting.

You will listen to concerns, identify root causes, and provide clear solutions, while documenting all interactions in our system. The role includes routing complex issues to the appropriate department or supervisor and ensuring a smooth customer experience.

Qualifications

• Answer incoming calls and assist customers with inquiries, account updates, or product troubleshooting.
• Listen to customer concerns, find the root cause of their issues, and provide clear, helpful solutions.
• Document all customer interactions and updates accurately in our computer system.
• Route complex issues to the right department or supervisor when necessary.

Responsibilities

• Help customers by addressing inquiries and resolving issues during calls.
• Record and update customer information and interactions in the system.
• Escalate complex problems to the appropriate team to ensure timely resolution.

Job description

Synlink Recruitment Outsourcing Co. Inc. is seeking a customer service professional to handle incoming calls, assist customers with inquiries, and perform product troubleshooting.

You will listen to concerns, identify root causes, and provide clear solutions, while documenting all interactions in our system. The role includes routing complex issues to the appropriate department or supervisor and ensuring a smooth customer experience.