Inbound Support Specialist - Help, Resolve and Route

Synlink Recruitment Outsourcing Co. Inc.; Pampanga; On-site; PHP 200,880 - 312,480; Full time

Benefits offered by this job

Incentives

HMO

Job summary

Synlink Recruitment Outsourcing Co. Inc. is seeking a Customer Support Associate to handle incoming calls, assist customers with inquiries, update accounts, and troubleshoot products.

You will listen to concerns, identify root causes, and provide effective solutions while recording all interactions in our system. The role requires routing complex issues to the appropriate team or supervisor to ensure timely resolution.

Qualifications

• Handles customer inquiries via phone with clear communication.
• Identifies root causes and provides helpful resolutions.
• Documents interactions accurately in the system.
• Route complex issues to appropriate department.

Responsibilities

• Answer incoming calls and assist customers with inquiries, account updates, or product troubleshooting.
• Listen to customer concerns, find root causes, and provide clear resolutions.
• Document all customer interactions and updates in the computer system.
• Transfer complex issues to the right department or supervisor when necessary.

Skills

Customer service

Active listening

Problem solving

Record keeping

Job description

Synlink Recruitment Outsourcing Co. Inc. is seeking a Customer Support Associate to handle incoming calls, assist customers with inquiries, update accounts, and troubleshoot products.

You will listen to concerns, identify root causes, and provide effective solutions while recording all interactions in our system. The role requires routing complex issues to the appropriate team or supervisor to ensure timely resolution.