Customer Support & Tech Help Specialist | Flexible Shifts

Teleperformance-Es-German; Pateros; On-site; PHP 279,000 - 391,000; Full time

Job summary

Teleperformance-Es-German is seeking energetic Customer Service Representatives and Technical Support Representatives to handle customer inquiries via calls and email in a dynamic, culture-rich environment.

Join a collaborative team and develop your potential while delivering excellent service, with emphasis on active listening, security of information, and proactive problem resolution for first-contact solutions.

Qualifications

• Filipino citizen or with equivalent legal status.
• Proven oral and written English communication skills.
• Strong logic and problem-solving skills.
• Availability to work in various shifts.
• Skill in using Windows operating systems.
• Organization and work prioritization skills.

Responsibilities

• Handle and carefully respond to all customer inquiries via inbound calls and email.
• Provide excellent customer service through active listening.
• Work with confidential customer information in a secure manner.
• Aim to resolve issues on the first call by being proactive.
• Appropriately and adequately communicate with customers.

Skills

Process Excellelnce

Collaboration

Communication

Emotional Intelligence

Open-Mindedness

Critical Thinking

Solution Orientation Entrepreneurship

Tools

Windows

Job description

Teleperformance-Es-German is seeking energetic Customer Service Representatives and Technical Support Representatives to handle customer inquiries via calls and email in a dynamic, culture-rich environment.

Join a collaborative team and develop your potential while delivering excellent service, with emphasis on active listening, security of information, and proactive problem resolution for first-contact solutions.