Customer Support Specialist - Work-Life Balance & Growth

TRANSEC BPO SOLUTIONS INC.; Metro Manila; On-site; PHP 179,000 - 246,000; Full time

Job summary

TRANSEC BPO SOLUTIONS INC. in Metro Manila, Philippines, is seeking customer service representatives to assist customers via phone, email, and chat. You will help with product questions, orders, and delivery updates, delivering friendly, accurate service.

The role emphasizes logging interactions in CRM, coordinating with branches, and ensuring timely resolutions. Fresh graduates and candidates with up to 6 months in customer-facing roles are welcome; strong English and Filipino communication is

Qualifications

• Fresh graduates are encouraged to apply.
• At least 6 months of experience in customer-facing roles is welcome.
• Proficient in Word and Excel or Google Docs.
• Clear communication in English and Filipino.

Responsibilities

• Assist customers via phone, email, and chat with product questions, orders, delivery updates, and general concerns.
• Log all customer interactions in the CRM for documentation.
• Identify concerns and provide appropriate solutions.
• Coordinate with branches and departments to resolve concerns and/or requests.
• Ensure pending concerns are attended to promptly and escalate as needed.

Skills

Fresh graduates welcome

Customer-facing experience

MS Word & Excel / Google Docs

English & Filipino communication

Job description

TRANSEC BPO SOLUTIONS INC. in Metro Manila, Philippines, is seeking customer service representatives to assist customers via phone, email, and chat. You will help with product questions, orders, and delivery updates, delivering friendly, accurate service.

The role emphasizes logging interactions in CRM, coordinating with branches, and ensuring timely resolutions. Fresh graduates and candidates with up to 6 months in customer-facing roles are welcome; strong English and Filipino communication is