Teleperformance Philippines - Luzon - Customer Expert

Teleperformance; Antipolo; Vor Ort; PHP 167.000 - 279.000; Vollzeit

Zusammenfassung

Teleperformance Philippines is seeking Customer Service Representatives and Technical Support Representatives to handle inquiries and provide solutions that create excellent customer experiences.

You will work in a highly collaborative environment with diverse cultures and opportunities to grow your career. Strong English communication, problem solving, and the ability to handle confidential information are essential.

Qualifikationen

• Filipino citizen or with equivalent legal status
• Proven oral and written English communication skills
• Availability to work in various shifts
• Skill in using Windows operating systems
• Organization and work prioritization skills

Aufgaben

• Handle and carefully respond to all customer inquiries via inbound calls and email
• Provide excellent customer service through active listening
• Work with confidential customer information in a secure manner
• Aim to resolve issues on the first call by being proactive
• Appropriately and adequately communicate with customers

Kenntnisse

English communication

Problem solving

Shifts availability

Windows OS

Organization

Collaboration

Emotional intelligence

Open-mindedness

Critical thinking

Solution orientation

Entrepreneurship

Jobbeschreibung

Overview

Our Customer Service Representatives and Technical Support Representatives are vital members of our company. You will field customer inquiries and provide solutions that help create excellent customer experiences. You will have the chance to work in a highly collaborative and engaging environment that provides dynamic interactions with different cultures as well as opportunities to grow your potential and develop your career.

Responsibilities

• Handle and carefully respond to all customer inquiries via inbound calls and email
• Provide excellent customer service through active listening
• Work with confidential customer information in a secure manner
• Aim to resolve issues on the first call by being proactive
• Appropriately and adequately communicate with customers

Qualifications

• Filipino citizen or with equivalent legal status
• Proven oral and written English communication skills
• Strong logic and problem-solving skills
• Availability to work in various shifts
• Skill in using Windows operating systems
• Organization and work prioritization skills

Minimum Skills

• Process Excellence
• Collaboration
• Communication
• Emotional Intelligence
• Open-Mindedness
• Critical Thinking
• Solution Orientation Entrepreneurship

*Teleperformance only conducts recruitment activities using official Teleperformance channels. We will never ask for a payment or other forms of remuneration to process job applications or offers.