Customer Support Specialist — Voice & Non-Voice CSR

Caldwell Communications; Metro Manila; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

13th Month Pay

HMO with 3 free Beneficiaries on Day 1

20% ND Maternity/Paternity Leave

Work-life Balance Programs

Job summary

Caldwell Communications is seeking a customer service representative in Metro Manila. You will handle calls, provide information, and assist clients to resolve concerns on both phone and written channels.

Ideal candidates are college graduates or high school graduates with BPO exposure, possess strong English communication skills, and can work onsite within 25–35 km of Metro Manila. Growth opportunities and work-life balance are emphasized in our team.

Qualifications

• College graduates welcome; experience not required.
• High school or SHS graduates with BPO experience considered.
• Strong English communication skills.

Responsibilities

• Answers phone calls and provides information/assistance to clients.
• Checks mail, fax, and internet mail to provide customer assistance.
• Communicates with customers on the phone or in writing to address concerns.
• Answers participant questions and clarifies information to ensure understanding.

Skills

English communication

Customer service

Education

College graduate

High School/SHS graduate with BPO experience

Job description

Caldwell Communications is seeking a customer service representative in Metro Manila. You will handle calls, provide information, and assist clients to resolve concerns on both phone and written channels.

Ideal candidates are college graduates or high school graduates with BPO exposure, possess strong English communication skills, and can work onsite within 25–35 km of Metro Manila. Growth opportunities and work-life balance are emphasized in our team.