Customer Support Agent — Onsite & Growth Path

Caldwell Communications; Metro Manila; On-site; PHP 268,000 - 402,000; Full time

Benefits offered by this job

Competitive salary

13th Month Pay

HMO with 3 beneficiaries on Day One

Maternity/Paternity Leave 20%

Retirement/Life Insurance

Work-life Balance Programs

Job summary

Caldwell Communications is hiring for an onsite customer service role in Metro Manila. You will answer calls, assist clients, handle mail and emails, and provide accurate information to resolve concerns. Open to college graduates; high school and senior high graduates with BPO experience are welcome, and English proficiency is essential.

Onsite work within 25–35 km of the city center. The benefits package includes competitive salary, 13th month pay, HMO with three beneficiaries on day one, 20%

Qualifications

• Strong English communication is essential.
• Open to college graduates; high school/Senior high grads welcome with BPO exp.
• No strict experience requirement beyond basic suitability for BPO work.

Responsibilities

• Answers phone calls and provides information/assistance to clients.
• Checks mail, fax, and internet mail to support customer service.
• Communicates with customers by phone or written correspondence to resolve concerns.
• Clarifies participant questions to ensure understanding and accurate information.

Skills

English communication

BPO experience

Education

College graduate

High School graduate

Senior High School graduate

Job description

Caldwell Communications is hiring for an onsite customer service role in Metro Manila. You will answer calls, assist clients, handle mail and emails, and provide accurate information to resolve concerns. Open to college graduates; high school and senior high graduates with BPO experience are welcome, and English proficiency is essential.

Onsite work within 25–35 km of the city center. The benefits package includes competitive salary, 13th month pay, HMO with three beneficiaries on day one, 20%