Customer Care Specialist: Fast Growth & Benefits

Caldwell Communications; Caloocan; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Competitive Salary

13th Month Pay

HMO with 3 free Beneficiaries on Day 1

Maternity/Paternity Leave 20% ND

Career growth opportunities

Retirement/Life Insurance for Staff

Work-life Balance Programs

Job summary

Caldwell Communications is hiring a customer service specialist in the Philippines to support clients by phone and written correspondence, delivering accurate information and courteous assistance.

Open to college graduates with no experience or high school graduates with BPO exposure. Onsite role within 25–35 km of Metro Manila; competitive pay, 13th month pay, HMO, and career growth opportunities are offered.

Qualifications

• Experience in customer support is not mandatory but a plus.
• Strong English communication skills (verbal and written).
• Willingness to work onsite within the specified vicinity.

Responsibilities

• Answer phone calls and provide information/assistance to clients.
• Check mail, fax, and internet mail to provide customer assistance.
• Communicate with customers via phone or written correspondence to resolve concerns.
• Answer participant questions and clarify information to ensure understanding.

Skills

Customer service

Phone support

Written communication

Education

College graduate

Tools

MS Office

Job description

Caldwell Communications is hiring a customer service specialist in the Philippines to support clients by phone and written correspondence, delivering accurate information and courteous assistance.

Open to college graduates with no experience or high school graduates with BPO exposure. Onsite role within 25–35 km of Metro Manila; competitive pay, 13th month pay, HMO, and career growth opportunities are offered.