Customer Support | Growth Path & Top-Tier Benefits

Caldwell Communications; Valenzuela; On-site; PHP 290,000 - 424,000; Full time

Benefits offered by this job

13th Month Pay

HMO with 3 free beneficiaries on Day 1

20% ND Maternity/Paternity Leave

Retirement/Life Insurance

Work-life Balance Programs

Job summary

Caldwell Communications is seeking a customer-focused professional for onsite client support. You will handle phone inquiries, provide information, and assist customers through calls, email, and written correspondence in a fast-paced BPO environment.

The ideal candidate has strong English communication skills, with opportunities for growth. Open to college graduates or high school graduates with BPO experience. Onsite work required within 25–35 km of the Valenzuela area.

Qualifications

• Minimum college completion; no experience required.
• High school or senior high graduates with BPO experience are eligible.
• Excellent to above-average English communication skills.
• BPO experience is a plus but not required.
• Onsite work required.
• Within 25–35 km radius.

Responsibilities

• Answers phone calls and provides information/assistance to clients.
• Checks mail, fax, and internet mail to provide customer assistance.
• Communicates with customers by phone or written correspondence to address concerns.
• Answers participant questions and discusses to understand the information being requested.

Skills

English communication

Customer service

Phone communication

Written communication

Education

College degree completed

High school / senior high graduates with BPO experience

Job description

Caldwell Communications is seeking a customer-focused professional for onsite client support. You will handle phone inquiries, provide information, and assist customers through calls, email, and written correspondence in a fast-paced BPO environment.

The ideal candidate has strong English communication skills, with opportunities for growth. Open to college graduates or high school graduates with BPO experience. Onsite work required within 25–35 km of the Valenzuela area.