Customer Care Specialist | Growth & Work-Life Balance

Caldwell Communications; Philippines; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Competitive Salary

13th Month Pay

HMO with 3 free Beneficiaries on Day 1

20% ND Maternity/Paternity Leave

Opportunity for rapid career growth

Retirement/Life Insurance for Staff

Work-life Balance Programs

Job summary

Caldwell Communications in the Philippines is seeking customer service representatives to answer calls, assist clients, and address inquiries, with a focus on providing accurate information and timely help.

Open to HS/SHS graduates with or without experience; BPO experience is a plus. Onsite work within the Philippines network; strong English communication is required. Competitive benefits include 13th month pay, HMO with beneficiaries, and work-life balance initiatives.

Qualifications

• Open to candidates who completed college; no experience required.
• Open to High School and Senior High School Graduates with BPO experience.
• Excellent to above-average English communication skills.
• BPO experience is a plus but not necessary.

Responsibilities

• Answers phone calls and provides important information/ assistance to clients.
• Checks mail, fax, and internet mail to provide customer assistance.
• Communicates with customers on the phone or using written correspondence to take care of concerns.
• Answer participant questions and talk to participants to understand what information is being asked.

Skills

English communication

Education

High School Diploma

Senior High School Diploma

Job description

Caldwell Communications in the Philippines is seeking customer service representatives to answer calls, assist clients, and address inquiries, with a focus on providing accurate information and timely help.

Open to HS/SHS graduates with or without experience; BPO experience is a plus. Onsite work within the Philippines network; strong English communication is required. Competitive benefits include 13th month pay, HMO with beneficiaries, and work-life balance initiatives.