Customer Care Specialist: Call Center & Email Support

Caldwell Communications Consultancy Philippines; Quezon City; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

Performance incentives

Employee perks and benefits

13th Month Pay

HMO with 3 free Beneficiaries on Day One

20% ND Maternity/Paternity Leave

Retirement/Life Insurance for Qualified Staff

Work-life Balance Processes and Programs

Job summary

A communication consultancy company is seeking a Call Center Representative/Email Chat Support in Quezon City. This role is open to applicants with no prior experience, offering a full-time position in a friendly and professional environment. Responsibilities include customer communication, issue resolution, and matching customer demands with available products. Opportunities for career growth and performance incentives are provided.

Qualifications

• No experience required.

Responsibilities

• Communicates with customers on the phone or in writing to address concerns.
• Resolves customer issues on the first contact whenever possible.
• Matches customer demands to available products and services.
• Uses persuasion skills to overcome objections and gain customer agreement.
• Communicates specific information to clients and shares insights with colleagues.

Education

Bachelor

Job description

A communication consultancy company is seeking a Call Center Representative/Email Chat Support in Quezon City. This role is open to applicants with no prior experience, offering a full-time position in a friendly and professional environment. Responsibilities include customer communication, issue resolution, and matching customer demands with available products. Opportunities for career growth and performance incentives are provided.