Customer Care Specialist - Voice & Chat Support (Onsite)

Crescendo Staffing and Business Consulting Inc.; Quezon City; On-site; PHP 279,000 - 446,000; Full time

Job summary

A staffing and consulting agency is seeking a Call Center Representative to provide voice and non-voice support. This role involves communicating with customers through chat, email, and ticketing systems while ensuring a positive experience. Candidates should be detail-oriented and possess excellent problem-solving skills. The role is full-time and requires meeting performance metrics. Join a dynamic team in a supportive environment located in Metro Manila.

Qualifications

• Detail-oriented and customer-focused.
• Ability to communicate effectively using chat and email.
• Problem-solving skills to resolve customer concerns.

Responsibilities

• Respond to customer inquiries via calls, chat, email, and messaging platforms.
• Provide accurate information regarding products/services.
• Resolve customer concerns and elevate issues when necessary.
• Process requests such as account updates, order tracking, and troubleshooting.
• Meet performance metrics including response time, accuracy, and customer satisfaction.

Job description

A staffing and consulting agency is seeking a Call Center Representative to provide voice and non-voice support. This role involves communicating with customers through chat, email, and ticketing systems while ensuring a positive experience. Candidates should be detail-oriented and possess excellent problem-solving skills. The role is full-time and requires meeting performance metrics. Join a dynamic team in a supportive environment located in Metro Manila.