Customer Care Specialist — Call & Chat Support

Caldwell Communications Consultancy Philippines; Quezon City; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Competitive Salary

13th Month Pay

HMO with 3 free Beneficiaries on Day One

20% ND Maternity/Paternity Leave

Retirement/Life Insurance for Qualified Staff

Work-life Balance Processes and Programs

Job summary

A communication consultancy company in Quezon City is looking for candidates for customer service roles. Responsibilities include resolving customer issues via phone or written correspondence and matching customer demands to products. The position offers a friendly work environment, competitive salary, performance incentives, and opportunities for rapid career growth. No experience is required, making this a great entry point into the industry.

Qualifications

• No experience required.

Responsibilities

• Communicates with customers on the phone or in writing to resolve concerns.
• Resolves customer issues on the first contact when possible.
• Matches customers' demands to clients' products and services.
• Uses influencing skills to recover from objections and gain customer buy-in.
• Communicates specific information to internal and external clients.

Job description

A communication consultancy company in Quezon City is looking for candidates for customer service roles. Responsibilities include resolving customer issues via phone or written correspondence and matching customer demands to products. The position offers a friendly work environment, competitive salary, performance incentives, and opportunities for rapid career growth. No experience is required, making this a great entry point into the industry.