Customer Support Specialist: Project-Based & Impactful

Tap Growth ai; Quezon City; On-site; PHP 167,000 - 279,000; Full time

Job summary

Ubiquity is seeking a customer service representative (project-based) to deliver exceptional service with empathy and expertise. You will handle inquiries via phone, email, or chat, troubleshoot issues, and continuously learn about our products and processes to enhance the customer experience.

The role emphasizes strong communication, problem-solving, and the ability to work under pressure while adapting to new tools and procedures. Training is provided; prior CS experience is a plus.

Qualifications

• High school or senior high school graduate.
• Preferably 1 year of BPO experience.
• Experience handling financial accounts is an advantage.
• Exceptional communication skills—verbal and written.
• Strong problem-solving and quick thinking.
• Ability to work under pressure with a professional demeanor.
• High adaptability to new tools, technologies, and procedures.
• Prior customer service experience is a plus, training provided.

Responsibilities

• Handle customer inquiries via phone, email, or chat with professionalism and accuracy.
• Troubleshoot issues and provide effective resolutions using company knowledge and tools.
• Continuously learn about products, services, and processes to enhance customer experience.
• Meet or exceed key performance metrics such as response time, resolution rate, and customer satisfaction scores.
• Adapt to challenges with a proactive, solutions-oriented mindset.
• Work collaboratively with team members to improve processes and achieve goals.

Skills

Communication skills

Problem-solving

Work under pressure

Adaptability

Customer service experience

Education

High school graduate

Job description

Ubiquity is seeking a customer service representative (project-based) to deliver exceptional service with empathy and expertise. You will handle inquiries via phone, email, or chat, troubleshoot issues, and continuously learn about our products and processes to enhance the customer experience.

The role emphasizes strong communication, problem-solving, and the ability to work under pressure while adapting to new tools and procedures. Training is provided; prior CS experience is a plus.