Customer Experience Advocate - Project-Based

Ubiquity; Quezon City; On-site; PHP 223,000 - 335,000; Part time

Job summary

Ubiquity in the Philippines is seeking a customer service representative for a project-based role in Quezon City. You will handle inquiries via phone, email or chat, delivering accurate, empathetic support and practical solutions to our customers.

We value clear communication, problem-solving, and resilience. Training is provided, you’ll work in a fast-paced, people-centric culture, and strive to meet performance targets while growing professionally with the team.

Qualifications

• At least a high school or senior high school graduate.
• Preferably with at least 1 year BPO experience
• Experience handling financial accounts is an advantage
• Exceptional communication skills—both verbal and written.
• A knack for problem-solving and thinking on your feet.
• Ability to work under pressure while maintaining a positive and professional demeanor.
• A high level of adaptability to embrace new tools, technologies, and procedures.
• Prior customer service experience is a plus but not required—we’ll provide the training you need to succeed!

Responsibilities

• Handle customer inquiries via phone, email, or chat with professionalism and accuracy.
• Troubleshoot issues and provide effective resolutions by leveraging company knowledge and tools.
• Continuously learn about our products, services, and processes to enhance the customer experience.

Skills

Verbal communication

Written communication

Problem-solving

Quick thinking

Resilience

Adaptability

Education

High school diploma or senior high school

Job description

Ubiquity in the Philippines is seeking a customer service representative for a project-based role in Quezon City. You will handle inquiries via phone, email or chat, delivering accurate, empathetic support and practical solutions to our customers.

We value clear communication, problem-solving, and resilience. Training is provided, you’ll work in a fast-paced, people-centric culture, and strive to meet performance targets while growing professionally with the team.