Eastwood - Customer Service Representative (Project - based)

Tap Growth ai; Quezon City; Sur place; PHP 167 000 - 279 000; Plein temps

Résumé du poste

Ubiquity is seeking a customer service representative (project-based) to deliver exceptional service with empathy and expertise. You will handle inquiries via phone, email, or chat, troubleshoot issues, and continuously learn about our products and processes to enhance the customer experience.

The role emphasizes strong communication, problem-solving, and the ability to work under pressure while adapting to new tools and procedures. Training is provided; prior CS experience is a plus.

Qualifications

• High school or senior high school graduate.
• Preferably 1 year of BPO experience.
• Experience handling financial accounts is an advantage.
• Exceptional communication skills—verbal and written.
• Strong problem-solving and quick thinking.
• Ability to work under pressure with a professional demeanor.
• High adaptability to new tools, technologies, and procedures.
• Prior customer service experience is a plus, training provided.

Responsabilités

• Handle customer inquiries via phone, email, or chat with professionalism and accuracy.
• Troubleshoot issues and provide effective resolutions using company knowledge and tools.
• Continuously learn about products, services, and processes to enhance customer experience.
• Meet or exceed key performance metrics such as response time, resolution rate, and customer satisfaction scores.
• Adapt to challenges with a proactive, solutions-oriented mindset.
• Work collaboratively with team members to improve processes and achieve goals.

Connaissances

Communication skills

Problem-solving

Work under pressure

Adaptability

Customer service experience

Formation

High school graduate

Description du poste

At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn't just a philosophy—it’s the foundation of who we are and what we do. As a customer service representative (project-based), you'll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed.

What You'll Do:

Head:

Use your expertise to provide accurate, efficient, and personalized solutions to our customers.

• Handle customer inquiries via phone, email, or chat with professionalism and accuracy.
• Troubleshoot issues and provide effective resolutions by leveraging company knowledge and tools.
• Continuously learn about our products, services, and processes to enhance the customer experience.

Heart:

Build meaningful connections with every interaction.

• Show genuine care and empathy in addressing customer needs and concerns.
• Foster a positive experience by being a brand ambassador for Ubiquity's people-centric culture.
• Uphold our commitment to diversity, inclusion, and respect in all communications.

Hustle:

Demonstrate resilience and a drive to deliver excellence.

• Meet or exceed key performance metrics, such as response time, resolution rate, and customer satisfaction scores.
• Adapt to challenges with a proactive mindset and a solutions-oriented approach.
• Work collaboratively with team members to improve processes and achieve shared goals.

What We're Looking For:

• At least a high school or senior high school graduate.
• Preferably with at least 1 year BPO experience
• Experience handling financial accounts is an advantage
• Exceptional communication skills—both verbal and written.
• A knack for problem-solving and thinking on your feet.
• Ability to work under pressure while maintaining a positive and professional demeanor.
• A high level of adaptability to embrace new tools, technologies, and procedures.
• Prior customer service experience is a plus but not required—we'll provide the training you need to succeed!

Why Join Us?

Head:

Access to career development programs that help you grow professionally and personally.

Heart:

Be part of a people-first culture that values your contributions and supports your aspirations.

Hustle:

Thrive in a dynamic, fast-paced environment where your hard work and dedication are celebrated.

At Ubiquity, we're more than a workplace, we're a community that is invested in your success.