Eastwood - Customer Service Representative (Project - based)

Ubiquity; Quezon City; On-site; PHP 223,000 - 335,000; Part time

Job summary

Ubiquity in the Philippines is seeking a customer service representative for a project-based role in Quezon City. You will handle inquiries via phone, email or chat, delivering accurate, empathetic support and practical solutions to our customers.

We value clear communication, problem-solving, and resilience. Training is provided, you’ll work in a fast-paced, people-centric culture, and strive to meet performance targets while growing professionally with the team.

Qualifications

• At least a high school or senior high school graduate.
• Preferably with at least 1 year BPO experience
• Experience handling financial accounts is an advantage
• Exceptional communication skills—both verbal and written.
• A knack for problem-solving and thinking on your feet.
• Ability to work under pressure while maintaining a positive and professional demeanor.
• A high level of adaptability to embrace new tools, technologies, and procedures.
• Prior customer service experience is a plus but not required—we’ll provide the training you need to succeed!

Responsibilities

• Handle customer inquiries via phone, email, or chat with professionalism and accuracy.
• Troubleshoot issues and provide effective resolutions by leveraging company knowledge and tools.
• Continuously learn about our products, services, and processes to enhance the customer experience.

Skills

Verbal communication

Written communication

Problem-solving

Quick thinking

Resilience

Adaptability

Education

High school diploma or senior high school

Job description

At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn’t just a philosophy—it’s the foundation of who we are and what we do. As a customer service representative (project-based),you’ll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed.

What You’ll Do:

Head:Use your expertise to provide accurate, efficient, and personalized solutions to our customers.

• Handle customer inquiries via phone, email, or chat with professionalism and accuracy.
• Troubleshoot issues and provide effective resolutions by leveraging company knowledge and tools.
• Continuously learn about our products, services, and processes to enhance the customer experience.

Heart:Build meaningful connections with every interaction.

• Show genuine care and empathy in addressing customer needs and concerns.
• Foster a positive experience by being a brand ambassador for Ubiquity's people-centric culture.
• Uphold our commitment to diversity, inclusion, and respect in all communications.

Hustle:Demonstrate resilience and a drive to deliver excellence.

• Meet or exceed key performance metrics, such as response time, resolution rate, and customer satisfaction scores.
• Adapt to challenges with a proactive mindset and a solutions-oriented approach.
• Work collaboratively with team members to improve processes and achieve shared goals.

What We’re Looking For:

• At least a high school or senior high school graduate.
• Preferably with at least 1 year BPO experience
• Experience handling financial accounts is an advantage
• Exceptional communication skills—both verbal and written.
• A knack for problem-solving and thinking on your feet.
• Ability to work under pressure while maintaining a positive and professional demeanor.
• A high level of adaptability to embrace new tools, technologies, and procedures.
• Prior customer service experience is a plus but not required—we’ll provide the training you need to succeed!

Why Join Us?

Head:Access to career development programs that help you grow professionally and personally.

Heart:Be part of a people-first culture that values your contributions and supports your aspirations.

Hustle:Thrive in a dynamic, fast-paced environment where your hard work and dedication are celebrated.

At Ubiquity, we’re more than a workplace—we’re a community that’s invested in your success. If you’re ready to make an impact and grow with us,