Customer Support Specialist - Onsite in Cebu

Hammerjack Pty Ltd; Philippines; On-site; PHP 201,000 - 335,000; Full time

Benefits offered by this job

Health insurance

Job summary

Tech Mahindra Philippines in Cebu City is seeking a Customer Service representative to address inquiries, resolve issues, and ensure a positive client experience while handling retail transactions. Freshers are welcome, and English communication plus teamwork are valued in a supportive, on-site team at IT Park Cebu with health coverage.

Join a growing organization that emphasizes growth and well-being, and contribute to delivering excellent service to customers worldwide.

Qualifications

• Freshers are welcome to apply; prior customer service is a plus.
• Provide excellent customer service by addressing inquiries and resolving issues.
• Handle retail account transactions and updates accurately.
• Demonstrate clear written and spoken English.

Responsibilities

• Provide excellent customer service by addressing inquiries and resolving issues.
• Handle retail account transactions and updates accurately.
• Assist customers with product information, billing concerns, and requests.
• Maintain detailed records of customer interactions and follow up on pending concerns.
• Collaborate with team members to meet performance targets and SLAs.
• Uphold company policies and ensure compliance with procedures.
• Be willing to work onsite at IT Park Cebu.

Skills

Customer service

English communication

Team collaboration

Education

High School or higher

Job description

Tech Mahindra Philippines in Cebu City is seeking a Customer Service representative to address inquiries, resolve issues, and ensure a positive client experience while handling retail transactions. Freshers are welcome, and English communication plus teamwork are valued in a supportive, on-site team at IT Park Cebu with health coverage.

Join a growing organization that emphasizes growth and well-being, and contribute to delivering excellent service to customers worldwide.