Cebu Onsite Customer Experience Specialist

Hammerjack Pty Ltd; Cebu City; On-site; PHP 223,000 - 357,000; Full time

Job summary

TTEC seeks an onsite Customer Service Representative in Cebu to help deliver exceptional customer experiences. You will handle inquiries, provide clear product guidance, and resolve issues with professionalism.

Ideal candidates have a minimum of 3 months in a BPO, strong verbal and written communication, and basic computer skills. The role supports ongoing development within a diverse, inclusive workplace and offers a comprehensive benefits package.

Qualifications

• Completed senior high school or two years in college.
• At least 3 months of BPO experience.
• Strong verbal communication and business writing skills.
• Ability to apply and explain product or service knowledge.
• Basic computer experience.

Responsibilities

• Answer incoming customer communications.
• Conduct research to provide answers and resolve issues for customers.
• Engage with customers with compassion to improve overall experience.

Skills

Verbal communication

Business writing

Product knowledge

Customer service

Education

Senior high school completed

Two years in college

Job description

TTEC seeks an onsite Customer Service Representative in Cebu to help deliver exceptional customer experiences. You will handle inquiries, provide clear product guidance, and resolve issues with professionalism.

Ideal candidates have a minimum of 3 months in a BPO, strong verbal and written communication, and basic computer skills. The role supports ongoing development within a diverse, inclusive workplace and offers a comprehensive benefits package.