Urgent Hiring - Associate Customer Support

Hammerjack Pty Ltd; Philippines; On-site; PHP 201,000 - 335,000; Full time

Benefits offered by this job

Health insurance

Job summary

Tech Mahindra Philippines in Cebu City is seeking a Customer Service representative to address inquiries, resolve issues, and ensure a positive client experience while handling retail transactions. Freshers are welcome, and English communication plus teamwork are valued in a supportive, on-site team at IT Park Cebu with health coverage.

Join a growing organization that emphasizes growth and well-being, and contribute to delivering excellent service to customers worldwide.

Qualifications

• Freshers are welcome to apply; prior customer service is a plus.
• Provide excellent customer service by addressing inquiries and resolving issues.
• Handle retail account transactions and updates accurately.
• Demonstrate clear written and spoken English.

Responsibilities

• Provide excellent customer service by addressing inquiries and resolving issues.
• Handle retail account transactions and updates accurately.
• Assist customers with product information, billing concerns, and requests.
• Maintain detailed records of customer interactions and follow up on pending concerns.
• Collaborate with team members to meet performance targets and SLAs.
• Uphold company policies and ensure compliance with procedures.
• Be willing to work onsite at IT Park Cebu.

Skills

Customer service

English communication

Team collaboration

Education

High School or higher

Job description

Job description:

Work Where People Matter

• At Tech Mahindra Philippines, we're more than just a BPO — we're a Certified Great Place to Work® where your growth and well-being come first. With thriving hubs in Cebu and Manila, we're helping people like you build meaningful careers while making a real difference for customers around the world.

Why You'll Love It Here

• Growth you can see – promotions and career paths await
• Learning that sticks – trainings to sharpen your skills
• A workplace that cares – inclusive, supportive, and people-first
• Health coverage you can count on

Your Day-to-Day

Qualifications:

• Minimum of High School Graduate (Old Curriculum) , SHS Graduate or higher (College Level or College Graduate) .
• Freshers are welcome to apply. Customer Service experience is advantage.
• Provide excellent customer service by addressing inquiries, resolving issues, and ensuring a positive client experience.
• Handle retail account transactions, documentation, and updates accurately and efficiently.
• Assist customers with product information, billing concerns, and account-related requests.
• Maintain detailed records of customer interactions and follow up on pending concerns.
• Collaborate with team members and supervisors to meet performance targets and service-level agreements.
• Demonstrate proficiency in communication, both verbal and written in English .
• Uphold company policies and ensure compliance with retail account procedures.
• Be willing to work onsite at IT Park, Cebu City.

Work Setup

• Location: Work in Office – IT Park Cebu

About Tech Mahindra Philippines

• We're a global provider of IT and business process services, helping industries like telecommunications, healthcare, retail, banking, e-commerce, travel, and logistics. In the Philippines, we're home to thousands of talented professionals who value growth, diversity, and teamwork.

Benefits:

• Health insurance

Work Location: In person